Are you ready tochart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
At a glance:
Location: Cirencester Office
Workplace Type: Hybrid (2-3 days in the office, Tuesday is the anchor day)
Employment Type: 12 month Fixed-Term Contract
Seniority: Associate
About the Role
This is an exciting opportunity to play a key role in our People Hub team, supporting colleagues across every stage of their journey with us — from their first day through to career moves and beyond.
You’ll be part of a central team that keeps our People function running smoothly, enabling our specialist teams to deliver their best work and stay aligned with the wider business. Acting as a first point of contact, you’ll bring clarity and efficiency to incoming queries, ensuring they’re handled accurately and directed to the right place.
If you enjoy variety, problem-solving and delivering great service, this role offers the chance to make a real impact on the employee experience.
What You’ll Be Doing
1. Supporting colleagues across the full employee lifecycle — from onboarding new starters to managing job changes and coordinating offboarding
2. Handling a wide range of queries, ensuring they are accurately logged, prioritised and resolved or routed in line with team SLAs
3. Keeping employee records accurate and up to date, and proactively identifying and escalating any data quality issues
4. Playing a part in improving the employee experience by identifying opportunities for self-service and contributing to helpful knowledge content
5. Supporting HR policy reviews by coordinating updates, working with SMEs and ensuring information is accessible and up to date
6. Producing a range of employment references (including standard, mortgage and regulatory) within agreed timelines
7. Providing data insights and responding to reporting requests, always maintaining GDPR compliance
8. Contributing to the development and continuous improvement of processes, with a strong focus on delivering a great customer experience
9. Supporting quality and compliance initiatives, ensuring processes meet regulatory standards ( GDPR, Right to Work)
Essential Skills & Experience
10. Experience working in a People/HR function, ideally within a centralised or shared services environment
11. Knowledge of end-to-end employee lifecycle processes
12. Intermediate knowledge of Microsoft Office, particularly Excel and Word
13. Awareness and understanding of GDPR and compliance within a People function
14. Strong communication skills, with the ability to adapt style to different audiences
15. Excellent organisational skills, with the ability to prioritise multiple tasks and manage time effectively
16. A customer-focused approach, with a drive to deliver a high standard of service
Desirable Skills & Experience
17. Basic understanding of payroll processes and procedures
18. Familiarity with HR systems such as Unit4 (U4), ServiceNow and SharePoint
19. Experience using HR ERP systems ( Workday or Oracle)
20. Experience providing data insights or handling reporting requests
21. A proactive mindset with a passion for continuous improvement and enhancing processes
What's in it for you?
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
22. Competitive parental leave (26 weeks full pay)
23. Private medical insurance (optional taxable benefit)
24. 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.