Location: Coventry | Type: Full-time | Travel: Occasional, including international travel Are you a hands-on IT professional with a passion for problem-solving and a drive to keep business operations running smoothly? Minitab is looking for a skilled and proactive IT Support Technician to join our team! In this dynamic role, you’ll deliver front-line desktop support across a Windows environment, troubleshoot hardware and connectivity issues, and ensure our users are empowered with the tools they need to succeed. You’ll work in a collaborative, ITIL-based helpdesk environment, supporting Dell and Mac hardware, conference room technology, and mobile devices, while also contributing to exciting IT projects and cybersecurity initiatives. What You’ll Do: Desktop & Hardware Support (80%) Provide expert support for Windows desktops, Dell laptops, printers, peripherals, and software. Offer basic support for mobile devices and Mac systems. Deploy, configure, and troubleshoot a variety of applications and hardware setups. Maintain accurate, ITIL-compliant documentation of issues and solutions. Support collaboration tools and AV equipment in conference rooms. Project Involvement (10%) Assist in IT project work such as software deployments, system upgrades, and patch management. Work closely with network engineers, analysts, and IT leadership to resolve complex technical challenges. Cybersecurity Support (10%) Promote cybersecurity best practices across the organization. Assist in the resolution of security issues, including malware and password management. What You Bring: 4 years of hands-on IT support experience in enterprise and cloud-based environments. Strong knowledge of Microsoft systems, Office 365 (M365), and desktop software. Familiarity with Dell hardware, conference room tech, and basic Mac troubleshooting. A degree in Computer Technology or a related field (preferred). Ability to lift up to 50 pounds, travel as needed (including internationally), and work flexible hours when required. Excellent communication skills in English (written and spoken). A full UK drivers' license and access to your own vehicle. Who You Are: You’re tech-savvy, collaborative, and customer-focused. You take initiative, solve problems efficiently, and drive results. You're the kind of person who sees challenges as opportunities to grow and deliver excellence.