Overview
The ideal candidate will have a positive and calm manner, be efficient and good at multi-tasking and prioritising. They will be able to work systematically, follow procedures and protocols closely, and be proficient with IT and understanding of complicated systems. They should work well in a busy environment, communicate effectively with staff and patients, and bring a helpful, efficient approach to daily operations. Experience in a similar role is preferable.
Responsibilities
* Act as the first point of contact for patients and ensure all visitors are dealt with professionally and courteously.
* Support the smooth day-to-day running of the practice, including booking appointments, speaking to patients face to face and on the phone, and processing prescription requests.
* Support clinical staff, act as a problem solver, bring calm in difficult situations, and help patients feel welcome, understood, and valued.
About us
Village Medical Practice is part of Hope Citadel Healthcare, aiming to transform individuals, families and communities through whole-person centred healthcare. We are Real Living Wage employers. Hope Citadel is a primary care provider with a heart for deprived communities. We run 11 doctors practices, mainly in Oldham and Rochdale, and employ over 200 staff. We started 15 years ago to reverse the inverse care law by providing quality healthcare in areas of deprivation. This underpins why we do what we do to make the invisible, visible. Our staff are driven by social justice, compassion, and a drive to see real change in the communities they live and work in.
Culture and commitments
Primary care is not an easy space to work in, especially in areas of deprivation. To provide the best service to patients, our culture and processes must be aligned. We prioritise high healthcare outcomes, and we strive to be an employer of choice by looking after our staff. Commitments include being a Real Living Wage employer, mentoring and learning and development opportunities, and spaces to socialise and have fun together.
#J-18808-Ljbffr