Overview
Engage & delight guests by taking orders and using upselling to elevate the dining experience. Be the heart of hospitality with a friendly, welcoming demeanor that makes guests feel at home. Set the stage by ensuring the restaurant and bar are impeccably prepared for service and maintained to high presentation standards. Represent the brand by upholding the hotel’s reputation through exceptional customer service.
If you have a passion for hospitality and love creating a positive atmosphere for guests, we want to hear from you.
Our hotel features 149 luxurious bedrooms with dining options including a newly refurbished lobby lounge for all-day dining and Marco’s Italian for exquisite cuisine. We offer 24-hour room service and a well-equipped fitness club for guests. Marco’s Italian provides a stylish atmosphere for casual dining and special occasions, contributing to a memorable guest experience.
Responsibilities
* Take guest orders, engage with guests, and upsell where appropriate to enhance the dining experience.
* Maintain a friendly and welcoming demeanor to ensure guests feel at home.
* Prepare and present the restaurant and bar spaces to high standards for service.
* Represent the hotel brand through exceptional customer service and professional conduct.
Qualifications
* Passionate about hospitality with a warm, welcoming demeanor.
* Customer-focused, with a proven ability to engage guests, take orders, and upsell.
* Detail-oriented, ensuring high standards of preparation and presentation.
* Team player who contributes effectively within a dynamic environment.
* Professional, with strong customer service skills and brand representation.
Benefits & About Us
* Employee discounts on bedroom rates across the LGH hotel portfolio.
* Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
* Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
* Eye care, free legal & money advice, counseling sessions, and wellbeing support.
* Hospital & death benefit plans, cycle to work scheme, and wellbeing resources.
* Free meals on duty and free parking.
* 24/7 advice and support line and team reward & recognition programs.
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