Neighbourhood Team Manager - LondonJob Reference:NLD-002315Salary:50,426 increasing to 52,569 post probationEmployment Type:PermanentAdditional role requirements:DBS CheckFull UK Driving License and access to vehicle for travelDo you enjoy leading teams, building strong communities, and making a real difference for residents?Were looking for an experienced and people focused Neighbourhood Team Manager to join PA Housing. This is an exciting leadership role where youll oversee the delivery of neighbourhood services within your region, supporting teams to deliver visible, responsive, and customer focused services that help communities thrive.Youll lead by example, creating a culture built on accountability, ownership, and community engagement. Working closely with residents, colleagues, contractors, and local partners, youll help shape services that respond to the changing needs of our communities and ensure residents remain at the heart of decision making.This is more than a housing management role. It is an opportunity to lead positive change, improve services, and create neighbourhoods where people feel safe, connected, and proud to live.Whats in it for you.In addition to the salary, we offer a number of benefits, including:High street discount schemesHealth cash plans26 days annual leave, increasing to 29 after three years, with the opportunity to buy moreFlexible bank holidays take them when it suits youCar leasing schemeHybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.What youll be doingLead, coach, and inspire a team of Neighbourhood Coordinators to deliver excellent local servicesCreate a visible and proactive neighbourhood presence, building strong relationships with residents and communitiesMonitor team performance and service standards, identifying opportunities to improve customer experience and operational deliverySupport and empower teams to take ownership of local issues and make decisions that positively impact communitiesBuild strong partnerships with internal teams, contractors, local authorities, and community organisationsAttend community meetings and local events, acting as a key contact for residents and stakeholdersOversee low level tenancy management activity including tenancy visits, tenancy audits, and iPeeps to ensure they are completed to a high standardSupport the management of low level anti social behaviour cases and work closely with specialist teams when escalation is requiredLead contractor review meetings for services such as grounds maintenance and cleaning, ensuring residents receive high quality servicesManage stage one complaints and use customer feedback to drive service improvementsSupport responses to MP, Councillor, and Housing Ombudsman enquiries where requiredMonitor local budgets and community engagement spend to ensure value for moneyEncourage innovation and challenge traditional approaches to improve neighbourhood servicesWhat were looking for:Wed love to hear from you if you:Have experience managing a customer focused housing or neighbourhood teamHave strong leadership skills and enjoy coaching and developing othersUnderstand housing management and neighbourhood services, including relevant legislation and best practiceAre confident building relationships with residents, contractors, and external partnersHave experience managing performance, service improvement, and customer satisfactionAre comfortable handling complaints and resolving complex issues professionallyHave strong communication and influencing skillsCan analyse performance information and use insight to improve servicesUnderstand contract management and monitoring contractor performanceAre organised, proactive, and able to manage competing priorities effectivelyBring a positive, collaborative, and community focused approach to leadershipIf specific qualifications are required, please upload them with your application to demonstrate your eligibility.At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and were always looking for ways to do better. If that sounds like your kind of place, wed love to hear from you.Disclosure and Barring Service:This role requires of the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions. So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action, if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.AGENCIES: We know where you are if we need your support so please do not contact us.To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.