We are recruiting a Senior Key Account Manager to lead and develop a high-performing Key Account Management function within a training and workforce development environment.
This role carries day-to-day leadership responsibility for a team of Key Account Managers, alongside direct ownership of strategic, high-value B2B client accounts. The successful candidate will drive client satisfaction, retention, and revenue growth while delivering against annual sales targets and supporting wider commercial strategy.
Key Responsibilities
Leadership & Team Management
* Provide day-to-day leadership, coaching, and performance management for the Key Account Management team
* Set individual sales targets aligned to annual business objectives
* Conduct monthly, quarterly, and annual performance reviews
* Motivate and develop team capability to deliver consistent commercial results
Strategic Account Management
* Act as the primary point of contact for key strategic B2B clients
* Build strong, trusted relationships with senior client stakeholders
* Develop and implement strategic account plans to support long-term growth
* Understand client objectives and deliver tailored training and workforce solutions
* Deliver against annual sales and revenue targets
* Identify and develop upsell and cross-sell opportunities within existing accounts
* Generate qualified leads for wider product and service offerings, working closely with internal specialists
* Maintain accurate pipeline management and CRM reporting
Stakeholder & Cross-Functional Working
* Collaborate closely with senior leadership to deliver strategic initiatives
* Work with marketing teams to support campaigns, promotional activity, and market engagement
* Liaise with finance teams to support effective billing, cash collection, and receivables management
* Provide regular performance updates, forecasts, and market insight to leadership
Candidate Profile
* Proven experience managing key account management or sales teams
* Demonstrated success managing large, complex B2B client accounts
* Strong commercial acumen with a track record of delivering sales growth
* Experience operating within the energy, industrial, or training services sectors
Skills & Attributes
* Results-driven with a strong solution-oriented sales mindset
* Excellent stakeholder management and communication skills
* Confident engaging with senior-level decision makers
* Strong negotiation and contract management capability
* Strategic thinker with the ability to identify and develop new growth opportunities
* Highly organised with strong attention to detail and deadline discipline
* Comfortable working autonomously while collaborating cross-functionally
Technical & Systems
* Proficient in CRM systems and Microsoft Office
* Familiarity with training management systems or learning platforms is advantageous
Additional Information
* Newcastle-based role
* Leadership responsibility with direct impact on commercial performance and growth
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