Your role
As a Service Engineer at Kinder-Janes Engineers Ltd, your responsibilities will include:
* Effectively diagnosing faults on customer equipment.
* Undertaking planned and preventative maintenance on pumps and systems.
* Performing emergency breakdown fault finding and repair, and advising on root causes and prevention where possible.
* Commissioning pumps and systems, including positive displacement and centrifugal types.
* Recommending additional works and upgrades to assist customers and enhance performance and reliability.
* Maintaining good professional relationships with existing and new customers, promoting after-sales opportunities.
* Completing work reports, timesheets, job sheets, and recommendations neatly and submitting them timely, in accordance with procedures.
* Carrying out risk assessments and method statements before starting work, and complying with site health, safety, and environmental procedures.
* Providing internal and external technical support, including attending customer and manufacturer premises in the UK and overseas as necessary.
* Responding promptly to all communications, providing accurate information to support excellent customer service, and involving others as appropriate.
* Operating and maintaining company administrative systems, including enquiry, order, and customer databases.
* Performing all duties in compliance with company HS&E procedures, QMS processes, and the Employee Handbook.
To succeed, you will need:
* An appropriate apprenticeship or similar background; experience with rotating equipment is preferred.
* Good numeracy, written, and verbal communication skills.
* IT skills, including Word, Excel, Lotus Notes.
* Good product and technical knowledge (manufacturer training).
* Current BOSIET and Offshore Medical would be advantageous but are not essential.
* Willingness to travel for OEM product training (local/international), as well as onshore and offshore servicing and commissioning.
* Strong communication and cooperation with colleagues across all business areas to support efficiency and professionalism.
* A clean driving license is essential.
In return, we offer:
* Generous salary with a competitive bonus.
* A supportive working environment within a high-performing team.
* A fully funded company vehicle including fuel (BIK as per HMRC guidelines).
* A comprehensive benefits package including pension and healthcare.
* Career development opportunities within the wider Atlas Copco organization, emphasizing employee growth and progression.
Job location
This role will primarily cover the UK, mainly at our workshop in St Albans, with some travel to UK sites and offshore.
Contact information
Talent Acquisition Team: Charmaine Vassie
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers driven by initiative and lifelong learning, we unite curious minds, and you could be one of them.
* Functional area: Service
* Country: UK - United Kingdom
* City: St Albans
* Company name: Kinder-Janes Engineers Limited
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