About the team
These are exciting times at ARAG Law as we are going through a period of positive change and sustained growth across our friendly and high-performing Employment Law department.
About the role
As an Employment Paralegal, you’ll gain valuable experience by managing your own caseload and resolving disputes, on behalf of both Claimants and Respondents, delivering a high level of client service excellence. You’ll negotiate claims to a successful outcome, through the most efficient and economic means, and identify (and report on) any risks related to the claim and the company. You’ll also help to drive a culture of effective and efficient case handling, take personal ownership of customer problems until resolution, work to support the delivery of SLA’s, KPI’s financial & performance targets, and share knowledge and best practice with your wider team. No two days are ever the same, and you can look forward to working within a highly skilled team who boast a wealth of experience, unrivalled support and opportunities to grow and develop, which are actively encouraged. Whilst this is a full-time, permanent, hybrid position we want to promote inclusivity and support our employees to achieve a work-life balance that suits them, so we’re happy to discuss flexible working options.
Key responsibilities
* Run your own caseload managing disputes for Claimants and Respondents.
* Negotiate claims to a successful outcome through the most efficient and economic means.
* Identify and report on any risks related to the claim and the company.
* Drive a culture of effective and efficient case handling.
* Take personal ownership of customer problems until resolution and support the delivery of SLA’s, KPI’s financial & performance targets.
* Share knowledge and best practice with your wider team.
Qualifications and experience
* Experience working within a legal environment at Paralegal or Associate level (specific Employment experience preferred but not essential).
* Previous experience running your own caseload with the ability to communicate clearly and effectively.
* High level of understanding of procedural matters within the litigation area, including all aspects of protocols and civil procedure.
* Articulate, confident with client care and the ability to embrace a changing environment.
* Enthusiastic and willing to learn, working as part of a team.
* Ability to act on your own initiative and knowing when to seek assistance.
* Customer focussed in your approach and strives to provide a quality, efficient service to clients.
* Able to prioritise and work under pressure, managing numerous commitments simultaneously.
* Experience of working in an SRA regulated environment (desirable).
Benefits
* 26 days holiday with the option to buy up to a further 5 days.
* Company Pension Scheme with the option to increase contributions.
* Group Income Protection for all employees.
* Group Legal Protection for all employees.
* European Motor Assistance.
* Home Emergency Assistance.
* Inclusion in our Health Cash Plan.
* Access to our Employee Discounts Hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK.
* Option to join our Sports & Social Club, who organise discounted events such as theatre visits and shopping trips.
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