Your primary responsibilities will include (though will not be limited to):
Reporting to The Allocated Community Manager
Purpose To deliver operational excellence within the centre and provide impeccable service to members.
Location Centre based, Flexico, Grimbald Crag Close, Knaresborough HG5 8PJ
Operations
* Deliver operational excellence within the centre.
* Complete the centre ‘opening’ and ‘closing’ checklist on a daily basis.
* Ensure members and visitors receive a warm welcome.
* Replenish communal kitchen facilities and stock throughout the centre.
* Deal with enquiries via phone and email effectively and efficiently.
* Manage keys and fobs including set up, replacements and charges.
* Manage the day-to-day operations of the centre, including reception and diary management duties.
* Proactively carry out daily spot checks and floor walks to ensure centre standards and compliance.
* Complete monthly excellence audits and any follow up queries or tasks.
* Adhere to policies, procedures and processes and ensure all relevant checklists and documents are complete and current.
Members
* Ensure membership records are accurate and current.
* Act as first point of contact for any member queries or issues.
* Strive to provide consistent excellent service to all members and record feedback.
* Ensure all meeting room bookings are of the highest standard.
* Complete the onboarding of all new members.
* Manage move ins and departures as required.
Your Building
* Oversee all centre maintenance and compliance including health and safety, fire regulations, checks and audits.
* Prepare the third-party contractor work lists.
* Liaise and meet with contractors and suppliers onsite as required.
* Record, respond to and escalate building requests.
* Ensure an understanding of building specifics, including layout and compliance information.
* Submit and oversee relevant facilities requests.
* Manage refurbishments and project work as required.
* Keep all systems up to date with relevant information where business processes require.
* Ensure that the necessary office members have a registered onsite fire marshal and have returned the fire risk assessment.
Sales and Finance
* Ensure your centre is ‘show ready’, and that at least four vacant offices are ready to present where possible.
* Provide prompt feedback to the sales team directly and via the CRM after all sales tours.
* Be responsible for the administrative elements of virtual office sign-ups for your centre.
* Ensure all ad hoc services and charges are billed correctly.
* Ensure member move in and move out processes are followed.
* Adhere to the debt process.
* Ensure systems are adequately and efficiently kept up to date.
Resilient and embraces change
Presentable and professional with good attention to detail
Performance Focused
Has the ability to continually review and prioritise workload
Positive ‘can do’ attitude and a promoter of the brand and values
Adopt a holistic and forward-thinking approach achieve and exceed set goals
#J-18808-Ljbffr