Warranty Administrator – Southampton Audi
Reports To
Aftersales Manager
Department
Aftersales, Southampton, UK
Direct Reports
None
Job Benefits
* Competitive salary and bonus scheme
* 25 days annual leave + Bank Holidays
* Company pension scheme
* Employee referral programme
* Manufacturer training
* Harwoods Academy
Hours
Monday – Friday – 8.00am – 5.30pm
Job Purpose
The role of the Warranty Administrator is to ensure accurate invoicing and submissions of warranty/goodwill claims daily and monitor daily, weekly and monthly warranty reports.
Key Responsibilities
This Job Description is not contractual, and the content may be updated at any time.
* Administer warranty policy in the best interests of the business, manufacturer and customer.
* Keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
* Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle.
* Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure.
* Maintain knowledge on all warranty procedures and documentation and support other staff members on warranty related matters.
* Maintain relationships with specialist repairers and manufacturer representatives.
Essential Skills & Requirements
* Good organisational and planning skills.
* Energy and enthusiasm.
* Excellent numeracy and literacy.
* Smart appearance.
* Competency in numeracy, literacy and IT.
Experience
* Motor industry experience.
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