This is an exciting opportunity to join our Head Office in Bracknell as a Compliance Administrator in our Compliance and Support Services Team.
KEY RESPONSIBILITIES:
1. Responsibility, as part of a team, for the ongoing monitoring of HMO, EICR, PAT and Gas Safety compliance across the company
2. Undertake daily compliance administrative responsibilities
3. Ensure that daily/weekly tasks are completed and no outstanding compliance items remain uncompleted without being escalated.
4. Meet and exceed both office and individual service & accuracy standards
5. Deal with standard enquiries for all areas efficiently and in a timely manner. Refer complex, difficult or legal queries to manager or relevant expert.
PROCESS & PROCEDURES:
6. Support the business in ensuring that the service is run in line with industry legislation and regulations
7. Ensure that all queries are dealt with promptly and effectively and action is always taken in line with agreed service standards.
8. Ensuring that standards are being met by completing scheduled checks as defined by policy, reporting on the outcome of checks and where appropriate escalating any item of non compliance identified.
9. Preparing compliance reports and distribute the documentation to the relevant manager or expert
10. Maintain and use office systems effectively
11. Support the collation of responses to complaints where they relate to compliance matters
12. Provide additional compliance orientated administration support to other teams within the Property Management division as required
13. Comply with lettings administrative procedures and all relevant legalisation, Codes of Conduct and Practice and Due Diligence procedures
14. Update and remedy documentation where gaps are identified (e.g. arranging for new certificates to be completed by suitable contractors and ensuring company records are updated accordingly once documentation is in place) and ensure these are provided to relevant parties in a timely manner
15. Develop and apply an understanding of legal requirements
The ideal candidate will:
16. Have strong administrative skills
17. Be organised and diligent
18. Be quick to learn and follow procedures
19. Have the ability to make investigative inquiries when issues arise to ensure escalated to the right team
20. Demonstrate the ability to work on your own initiative and to take ownership of problems
21. Work torwards tight deadlines and deal with high volumes
22. Stay calm and positive under pressure
23. Have good communication skills
In return, you can expect to receive:
24. Continuous exciting career and personal development opportunities
25. Competitive salary package
26. Annual incentive trips for our top performers
27. Full training and development from Company Directors with regular mentoring
28. A paid day off for your birthday after successful pass of probation
29. Increasing holiday entitlement from 2 years’ service