Job Description
Customer Success Manager - EdTech SaaS
About the company
* VC-backed, high-growth EdTech SaaS scale-up operating in a fast-paced start-up environment
* Creator of an award-winning, AI-powered learning platform with a dominant position in its market
* Combines immersive technology, artificial intelligence, and behavioural science to transform how people build critical workplace skills
* Experiencing global demand and rapid international expansion, particularly across the UK and Europe
* Mission-led organisation focused on impact, inclusion, and modernising how learning is delivered at scale
About the role
1. Own and manage a portfolio of mid-market to enterprise education customers across the UK & Europe
2. Act as the primary point of contact and trusted advisor to stakeholders ranging from end-users to executive sponsors
3. Lead onboarding, adoption, and long-term success planning to ensure customers achieve measurable value
4. Run regular check-ins, QBRs, and account health reviews to proactively manage risk and uncover growth opportunities
5. Take ownership of commercial outcomes including renewals, retention, and expansion (upsell & cross-sell)
6. Deliver in-person customer workshops and presentations where required
7. Partner closely with...