The Assistant Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.
Responsibilities
* Leading the store teams to generate sales, profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
* Identify opportunities to grow the business and improve performance through collaborating with others.
* Maintain corporate visual merchandising directives and standards for sales floor and back room.
* Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams.
* Partner with store management team to build on business opportunities and achieve company standards and objectives.
* Focus staff on the importance of quality relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
* Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
* Communicate to the Store Manager what is driving sales and discuss any issues/priorities, to develop strategies to maximize business. Ensure they are weekly visual presentation action plans.
* Analyze store level reports and create action plans to improve results.
* Assist with the manpower planning, identification, recruitment, interviewing and hiring processes, Recruit store personnel with a broad range of perspectives, experiences and backgrounds.
* Work with the Store Manager to build bench strength for key positions, including possible successors.
* Participate in weekly management meetings alongside other staff meetings.
* Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
* Providing a great customer journey and achieving exemplary mystery shop results.
Qualifications
* You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
* You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
* You'll be an effective communicator with the ability to cultivate belonging.
* You collaborate to win and recognize and celebrate the contributions and achievements of others.
* You are courageous in giving feedback that promotes positive behavioral change.
* You adapt fast and work with pace.
* You are energetic and inspire trust showing a clear presence on the shop floor.
* You'll approach all issues with a 'can do' approach and make informed decisions to find in store solutions.
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