The role of the IT Infrastructure Services Manager is to manage the IT Infrastructure Services team and to ensure the firms diverse technical operations are managed effectively. The services include, but are not limited to hardware, software, networking and network security in both physical and virtual environments.
The main objective is to ensure all services and systems are resilient, secure and always available to our colleagues with maximum availability.
This role reports directly to the Head of IT Cloud & Infrastructure, has direct reports and will also need to work closely with other technical and project teams.
Inclusiveness and Diversity
At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes.
Should you have any accessibility requirements, please contact a member of Fieldfishers Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process.
For accessibility information on our Belfast offices, please visit our website:
A bit about the role
* Developing, plan, build and optimize IT Infrastructure in accordance with Industry standards and compliance policies such as ISO 27001 and Cyber Essentials Plus.
* Manage data centres and network service providers to comply with security/compliance policies.
* Manage Azure Subscriptions, and planning ensuring billing closely monitored
* Maintain accurate and up-to-date inventory of hardware and software assets, ensuring these are under support and licenced.
* Continuously assess and remediate vulnerabilities in the IT infrastructure to minimize the window of opportunity for attackers.
* Manage and cultivate high-performing teams across Cloud & Platform, Modern User Workspace and IT-Networking, investing the time to ensure efficient team utilisation and productivity.
* Reporting on all projects within the infrastructure team highlighting risk, budget discrepancies and successes.
* Monitor and report on IT system availability and application performance against metrics and performance standards.
* Liaising with team members to ensure that problem management is completed effectively and in conjunction with the Problem Manager.
* Create, manage and ensure Infrastructure budgets are adhered to and expenditure is optimised and reduced with a particular focus on SaaS and cloud service costs
* Create and maintain accurate documentation in relation to the infrastructure, in particular the WAN and LAN design, firewall configuration, and any specific application design and configuration
* Manage IT vendors, ensuring adherence to agreed KPIs and SLAs, and escalate issues as necessary.
* Contribute to the drive of automation and continuous improvement of services and support, and maximizing value of existing tools and technologies
* Ensuring server templates and images follow best-practice and adhere to security baselines
* Ensure regular service delivery meetings are held, act as a key escalation point within the firm and feed into contract negotiation for renewed and enhanced services
A bit about you
The ideal candidate will have a proven background in information technology and will possess the following skills and experience:
* Minimum of five years experience of managing IT Systems and IT Technicians, ideally managing remote teams across multiple locations
* Extensive experience in managing complex IT infrastructures, including LAN, WAN, and cloud-based networks
* Extensive knowledge of core IT services such as servers and networking, backup and recovery, security solutions, applications and end user computing
* Extensive practical experience of Windows Server and Azure AD, M365, Exchange, and VMWare vSphere/ESX. Citrix experience would be an advantage
* Experience of working within an ITIL framework, ideally certified at a minimum or ITIL Foundation Version 3
* Experience of security and governance frameworks
* Experience of coaching and developing a team or other colleagues
* Proven experience of managing complex technical projects
* Previous experience in creating and delivering technical roadmaps
* Strong leadership and management skills, including experience managing remote teams
* Excellent communication skills and the ability to work collaboratively with stakeholders, vendors, and team members.
* Ability and willingness to travel as required ensuring project success
* Highly focused attention to detail.
* Flexible and adaptable
What can we offer you?
Our people are at the core of what we do. Fieldfishers benefits package is designed to enable all colleagues to thrive in an inclusive and supportive environment. These benefits range from private health insurance, life assurance & income protection, flexi-gym discounts, season ticket loans, bike-to-work loans and much more.
Fieldfisher Belfast is based in the vibrant and modern offices located in the iconic Titanic Quarter. You will be joining a growing and exciting office environment, which has seen rapid expansion since its opening in August 2018.
Our open plan workspace encourages a sense of camaraderie, hybrid working and hot-desking. We have diverse teams made up of Lawyers, Legal Support and Business Services Professionals, collaborating to provide outstanding service to our clients, working across our many different sectors and practice areas. Offering great commuter links, being a 10-minute walk from the city centre, bookable on-site parking and easy access to railway and bus services.
We understand the importance of collaboration outside of work with lots of different clubs and networks for our people to get involved in, including quiz nights, book club, choir, firm-funded yoga, fitness challenges, football teams, and inclusive events with our nominated charity partners. If you would like to know more, chat with our recruitment team or visit our social media channels to see for yourself
Culture & personal development
Were a firm with real entrepreneurial drive and we dont believe in squashing peoples individuality. We want you to use your unique talents and experiences to help the firm grow. You can only do that by being yourself. And working closely and collaboratively with people throughout the firm. Thats why we foster a culture that encourages you to be yourself.
Well give you bespoke support to develop your own career. Whether thats through allowing you to "access all areas" across the firm, funding you through training for professional development qualifications, or making sure you have a structured career plan, well make sure your talents are being nurtured.
The Firm
Fieldfisher is Times Top 20 Law Firm, a highly commended firm in the European Financial Times Innovative Lawyers rankings and is repeatedly nominated for awards in areas including dispute resolution, M&A and IP. Many of our lawyers are recognised by legal directories as leading professionals in their areas of specialism and we are top two-ranked in a number of our key practice areas.
Our network spans over 1,700 people across 26 international offices in 11 countries.
We operate across our offices in Amsterdam, Barcelona, Beijing, Belfast (2), Berlin, Birmingham, Bologna, Brussels, Dublin, Düsseldorf, Frankfurt, Guangzhou, Hamburg, London, Luxembourg, Madrid, Manchester, Milan, Munich, Paris, Rome, Shanghai, Turin, Venice and Silicon Valley.
Fieldfisher aims to ensure equality of opportunity and we are actively working towards improving the diversity of our staff. All applications will only be considered on merit and the applicants suitability to meet the requirements of the role.
Who are we looking for?
* We dont have a type. We believe our differences are our strength; varied cultures, approaches and experience can only benefit us.
What do we offer?
* You can be yourself: It takes everyone to make us who we are. Were a culture of diverse perspectives, with each of us making unique contributions that make us better together.
* In the office or WFH?: We think the best balance is more time in the office than at home, so we operate a 60:40 rule.
* Beyond salary: We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more. Visit: Reward & Benefits ¦ Fieldfisher.
* Modern Office Space: Located in the iconic Titanic Quarter with excellent commuter links and parking nearby.
* Nurturing your talent: Take a build a career approach to your training. Youll be on a pathway but free to wander if you see something youd like to study more closely.
* Funnel your interests: You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives.
Inclusion is not exclusive:
If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated.
We will provide the equipment to allow you to shine, at interview and beyond. Just let us know what you need.
For accessibility information on our Belfast office, visit: Accessing Fieldfisher Belfast Hub ¦ Fieldfisher
What to do next:
* Click Apply Now, complete an online application and upload a CV.
* Successful applications will be invited to a 20–30-minute introductory call with a recruiter.
* Every role recruits differently. But well always let you know what to expect from the process, so you get no surprises.
* For hybrid opportunities, youll be invited to visit our offices for a face-to-face meeting.
* We try to make sure the process takes around 2-3 weeks only, but we cant always promise that. We will work around everyones availability. You can contact us at
We recruit on a rolling basis. Your application may be reviewed before the application deadline. We accept applications until we have filled the role.
Fieldfisher is a European law firm with market-leading practices in many of the worlds most dynamic sectors. We are an exciting, forward-thinking organisation with a particular focus on technology, financial services, energy & natural resources, and life sciences.
We are a law firm built around people with all their diversity and we strike a healthy balance between legal excellence and a down-to-earth practical approach to our clients needs. We believe The Future is Human, so we choose a collaborative approach with an intense focus on the end-user and consider carefully how to shape our services to add the most value to our clients.