Introduction
Our Customer Service team continually strives to deliver an excellent standard of service at all times and takes a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success; therefore, their happiness is at the heart of everything we do.
As each of our clients and queries are unique, we work hard to find solutions that will exceed all expectations and enhance our customer experience. Ultimately, we never want a customer to forget the fantastic experience they’ve had with us.
The role involves supporting customers with queries across multiple communication platforms, ensuring enquiries are handled efficiently while maintaining the high level of service Net World Sports customers expect.
If you are hardworking, confident, thrive on challenges, and are interested in joining a supportive environment with exciting career progression opportunities, then this role would be perfect for you!
What You’ll Do
* Handle inbound calls, emails and live chat from customers and resolve their queries in a timely and professional manner. Respond to queries across all product ranges and brands.
* Manage and respond to enquiries across multiple customer communication platforms including email, live chat, phone and marketplace messaging systems.
* Seek to resolve all issues efficiently on a first‑time basis, being an active listener who can gather important information quickly in difficult circumstances.
* Provide helpful advice and support to customers to ensure all their needs are met and that they leave happy, returning, and recommending us to friends and family.
* Build relationships with customers and go the extra mile – review orders, take payments, arrange shipping, and offer advice on different products.
* Work alongside supportive colleagues to spot and monitor trends in queries, collaborating with other departments to suggest ways of improving our products and services.
* Carry out administrative duties, including courier shipment preparation and processing.
What You’ll Bring
* We are all about attitude at Net World Sports – you’ll need to be professional, charismatic, enthusiastic, positive, and have the energy to build fantastic customer experiences and relationships.
* Ability to listen to issues, think on the spot, come up with solutions, initiate action, and build rapport with customers.
* Good communication skills – written and verbal, and a high attention to detail.
* Adaptable – ability to thrive in a fast‑paced, changeable environment.
* Proficient in MS Word, MS Excel and Outlook.
Shift Pattern
Monday – Sunday – 4 days on / 4 days off – 10/12 hour shifts (starting at 1:00 PM or 11:00 AM).
Contact
Gareth Davies (Recruitment Specialist)
careers@networldsports.com
07979 815630
linkedin.com/in/garethdanieldavies
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