Overview
Resident Liaison Officer - Social Housing Planned Works
Based in Southend · Full time, permanent · £30,000 - £32,000 + company van and fuel card
Responsibilities
* Develop positive relationships with residents to provide information and support during refurbishment, maintenance and major works programmes
* Prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently
* Work on planned maintenance projects and Decent Homes programme
* Have a full clean driving licence with own vehicle
* Conduct pre-entry visits and company inductions
* Collect tenancy agreement/approval forms
* Visit tenants in their homes and advise them on when and what work is being carried out
* Act as the main point of contact and deal with any problems/queries from tenants
* Contact neighbourhood housing associations and establish working relations
* Visit properties being refurbished with potential tenants and advise them on completion dates
* Attend and chair tenant forum meetings to advise tenants of works being carried out
About the role
You will be working for a modern, forward-thinking business that believes the strengths, skills and personalities of their people are the key to the group\'s success.
How to apply
Please apply online now, or call Meg on (phone number removed) for more information
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