Customer Success Manager
Warrington | £25,000 - £35,000 + £8,000 bonus potential
We're looking for a people-first Customer Success Manager to join our team in Warrington. This is a brilliant opportunity for someone who's genuinely customer focused and loves building long-term relationships – even if you haven't worked as a CSM before.
If you've come from a recruitment, account management, or a client-facing background and you're confident managing stakeholders, understanding customer goals, and delivering a great experience, you could be a great fit.
As a Customer Success Manager, you'll support customers to get the best value from our product, guide them through onboarding and adoption, and act as a trusted partner throughout their journey. You'll be proactive, organised, and comfortable working with internal teams to solve problems and improve outcomes.
What you'll be doing
1. Building strong customer relationships and becoming a trusted point of contact
2. Supporting onboarding, training and ongoing product adoption
3. Running check-ins and reviews to understand goals, progress and next steps
4. Spotting risks early and taking action to keep customers happy and successful
5. Working closely with Support, Product and Sales to resolve issues and improve the cu...