As a Jewelry Store Manager, you will be responsible for assisting customers with their jewelry purchases and providing excellent customer service. Your primary goal is to maximize sales by promoting and showcasing jewelry collections in a professional and engaging manner. This role requires strong product knowledge, a passion for jewelry, and the ability to build relationships with customers.
Key Responsibilities:
Customer Assistance:
Greet customers and provide personalized assistance to meet their specific jewelry needs. Listen attentively to their preferences and requirements and guide them through the selection process.
Product Knowledge:
Develop in-depth knowledge of the store's jewelry collections, including materials, gemstones, and designs. Stay up to date with industry trends, new launches, and the unique features of each piece to ensure effective product recommendations.
Sales and Upselling:
Proactively engage customers to drive sales and meet or exceed sales goals. Identify opportunities to upsell or cross-sell additional products and present them in a persuasive manner. Utilize effective sales techniques to close transactions.
Visual Merchandising and Back-up stock
Maintain the cleanliness and organization of jewelry displays, ensuring that they are visually appealing to customers. Collaborate with the visual merchandising team to arrange and rotate product displays regularly. Maintain all back up stock in well arranged manner where it is easy to locate. Maintain and clean back up trays and they should represent brand standard to presentation to clients.
Jewelry Repair and Cleaning:
Assist customers with basic jewelry repair inquiries, such as resizing, cleaning, and maintenance. Coordinate with in-house jewelers or external service providers as needed. Examine store inventory regularly to ensure all the products are in top selling condition. If required, send damaged and tarnished items for restoration and repair.
Customer Relationship
Build long-term customer relationships by providing exceptional service and follow-up assistance. Proactively contact customers to inform them about new arrivals, promotions, or upcoming events.
POS Operations:
Process sales transactions accurately and efficiently using the store's point-of-sale (POS) system. Handle cash, credit card transactions, and maintain an organized cash drawer. Receiving & preparing all inter- store delivery notes.