The role of Furniture Installation & Service Specialist s to support clients and our field-based employees with furnitureproduct installations, repairs, audits, training and other technical duties. The role requires significant traveling to customer homes and office buildings to build equipment or troubleshoot or fix existing problems with existing products.
This role would suit an enthusiastic individual who is comfortable driving in London and surrounding area, with multiple set ups or appointments per day. A successful Installation Technician should have sound mechanical and product knowledge (which we will teach you) and be able to work in small office spaces and drive in a van for extended periods of time. They must have exceptional communication skills, a passion for customer service and quick problem-solving skills.
Key Responsibilities include:
Ensure the safe delivery and assembly of furniture, office and ergonomic products
Carry out onsite product repairs specifically within seating and electric desking
To ensure that all installations and repairs are carried out to Posturite standards and customers satisfaction
Oversee the installation of bulk seating orders
Conduct Posturite seating audits for specific companies
Communicate regularly with the Office, Field and Management teams, building excellent internal relationships
Develop and maintain excellent relationships with key suppliers
Ensure diary is managed effectively at all times, keeping it up to date at all times
Frequently check and respond to all mediums of communication including voicemail, email and calendar entries, making prompt changes to meet client needs at short notice.
Accurately complete all relevant paperwork and forms, within the agreed timescales on relevant IT systems
Responsible for ensuring the company van is kept clean, presentable, and in good working condition through regular maintenance checks
Support the Marketing Team with the delivery and collection of exhibition equipment
Provide timed deliveries for specific clients during out of office hours where required
Mentor new members of staff in line with the company induction program
Deliver training to field staff and clients as and when required
Identify and pass on sales opportunities to the appropriate member of field staff
Promote Posturite in a positive light at all times
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