Microsoft Dynamics 365 Business Central Optimisation Consultant
£50,000 - £60,000 + excellent benefits | Remote / Home Based
This is a newly created role focused on helping existing customers get real value from their ERP Systems, not just fixing issues but actively improving how they use it.
Sitting in a new function between Support and Implementation, this role is all about optimisation. You'll work closely with customers to review how they're using D365 Business Central, identify gaps or inefficiencies, and deliver practical improvements through configuration, enhancements and small project work.
You'll join a growing environment where support goes beyond ticket resolution. This position sits at the top end of the support capability, combining deep Business Central expertise with consultancy, small project delivery and continuous improvement across a varied customer base.
The role
You'll act as the senior escalation point for complex Business Central issues, while also working directly with customers to enhance and optimise their systems. Alongside resolving high-impact incidents, you'll contribute to small BAU projects, improvements and configuration changes that genuinely move things forward.
Working across support and implementation-style work, you'll partner closely with developers, internal teams and third parties to ensure solutions are practical, robust and aligned to best practice.
What you'll be doing
* Owning and resolving complex Business Central issues escalated from support
* Leading diagnosis and resolution of major incidents, including root cause analysis
* Delivering small enhancements, configuration changes and BAU project work
* Working directly with customers to understand requirements and shape solutions
* Collaborating with developers to ensure quality and fit-for-purpose delivery
You will need to be experienced in
* Strong experience with Microsoft Dynamics 365 Business Central (around 5+ years)
* Confident working across support, troubleshooting and functional consultancy
* Good understanding of AL, extensions, integrations and APIs
* Ability to translate business needs into practical system solutions
* Comfortable working with customers and stakeholders in a hands-on, consultative way
This is a great opportunity to step into a role where you're not just fixing problems, but sitting in that space between support and delivery, helping clients continuously improve and get far more from their investment of Microsoft Dynamics 365 BC.
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