Role Profile Function – Despatch Title – Bakery Assistant Job Statement The Bakery Assistant in Despatch is responsible for ensuring orders are picked correctly, safely and in a timely fashion. They will follow all health and safety and food safety regulations and highlight any issues immediately. Task • Accurately case picking according to customer orders. • Ensure all picked items match the correct quantity and product specifications. • Handle cases with care to prevent damage and maintain quality. • Follow health and safety, hygiene, and food safety regulations at all times. • Operate warehouse equipment (pallet trucks, hand scanners etc.) safely and efficiently. • Work closely with the despatch team to ensure timely order completion. • Assist with stock replenishment, rotation, and general housekeeping. • Report any discrepancies, damaged goods, or shortages to the despatch L3 or FLM. • Meet daily performance targets while maintaining high accuracy levels. Skill Essential: • Previous experience in a warehouse or picking/packing role • Basic numeracy and literacy skills • Ability to follow instructions and work to deadlines • Good attention to detail and accuracy • Knowledge of food safety and hygiene practices Desirable: • Experience in a food distribution environment • Familiarity with using handheld scanners or warehouse management systems • Forklift or pallet truck experience (if applicable) Behaviour • Team Player – Works well with colleagues to ensure efficient warehouse operations • Reliable & Punctual – Consistently on time and dependable • Physically Fit – Capable of standing, walking, and lifting throughout the shift • Proactive & Adaptable – Able to work under pressure and adapt to changing priorities • Positive Attitude – Approaches tasks with enthusiasm and a strong work ethic