Job Summary
A Care Coordinator is a non-clinical member of the practice team whose main purpose is to help patientsespecially those with complex health and social care needsnavigate and manage their care more effectively.
Working closely with GPs, nurses, social prescribers, pharmacists, and other primary care colleagues, Care Coordinators take a proactive approach to supporting patients. They help design and implement personalised care plans, coordinate appointments and referrals, and ensure that patients are connected to the right services at the right time.
This Role Is Central To:
* Improving patient outcomes and experience
* Reducing avoidable hospital admissions
* Supporting the delivery of personalised, joined-up care as part of the NHS Long Term Plan and Primary Care Network (PCN) priorities
Care Coordinators act as a bridge between the clinical team and the patient, freeing up clinical time while ensuring patients feel supported, informed, and empowered to manage their health.
Main duties of the job
* Act as a single point of contact for patients with complex or long-term conditions.
* Support the development and delivery of personalised care plans.
* Coordinate appointments, follow-ups, referrals and communicate with different services (e.g., community teams, hospitals, social care).
* Work closely with the clinical team to identify patients who would benefit from proactive care or additional support.
* Help patients understand and manage their conditions by signposting to local services, voluntary organisations and self-management resources.
* Keep accurate records and contribute to improving care processes within the practice.
About Us
We are a friendly and forward-thinking GP surgery serving a diverse patient population in our local community. As part of the NHS primary care system, we provide a wide range of services including general medical care, chronic disease management, health promotion and support for mental health and wellbeing.
Our multidisciplinary team includes GPs, practice nurses, healthcare assistants, clinical pharmacists, physician associates, social prescribing link workers and now Care Coordinators all working together to deliver high-quality, patient-centred care.
Details
Date posted
15 July 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Locum
Duration
1 days
Working pattern
Flexible working
Reference number
A4399-25-0005
Job locations
122 Sutton Road
Erdington
Birmingham
West Midlands
B23 5TJ
Job Description
Job responsibilities
To proactively support patients especially those with complex health and social care needs by coordinating their care, ensuring personalised care planning, and improving their experience and health outcomes. The Care Coordinator acts as a bridge between patients and the wider healthcare team, helping patients navigate services and making sure their care is joined-up and well-managed.
Job Description
Job responsibilities
To proactively support patients especially those with complex health and social care needs by coordinating their care, ensuring personalised care planning, and improving their experience and health outcomes. The Care Coordinator acts as a bridge between patients and the wider healthcare team, helping patients navigate services and making sure their care is joined-up and well-managed.
Person Specification
Qualifications
Essential
* n/a
Desirable
* n/a
Person Specification
Essential
* n/a
Desirable
* n/a
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sutton Road Surgery
Address
122 Sutton Road
Erdington
Birmingham
West Midlands
B23 5TJ
Employer's website
https://www.suttonroadsurgery.co.uk/ (Opens in a new tab)
Employer details
Employer name
Sutton Road Surgery
Address
122 Sutton Road
Erdington
Birmingham
West Midlands
B23 5TJ
Employer's website
https://www.suttonroadsurgery.co.uk/ (Opens in a new tab)
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