We have a fantastic opportunity to join our award winning Ski department as our Head of Product. With the responsibility for all of our customer facing online ski products
We have a fantastic opportunity to join our award winning Ski department as our Head of Digital Product.With the responsibility for all of our customer facing online ski products - we are looking for a Head of Product to develop a digital product strategy in line with our overall Ski Strategy and 5 year plan. We’re looking for a creative individual who has the experience and ability to confidently make game changing calls with the ability to deliver on the here and now but also have an eye on the horizon.
The ideal candidate will set strategic direction and create a product roadmap with the full autonomy and support of the Ski MD. This influential position is critical to the success of the businesses ambitious growth plans in the next 2-5 years
The candidate will have a solid understanding of UX, design and a good understanding of technical SEO + have the ability to direct designers and engineers to build customer centric products whilst iterating and improving current ones. The right fit for the role will be someone who is able to work in a small, lean team, who is resourceful and has a start up mentality. They will be bold and move quickly to drive the business forward ahead of our competitors.
With a commercial focus and a desire to understand the ‘mechanics’ of the ski ecosystem, the candidate will strive to understand the nuances of the ski market, bookings trends and business performance (in all areas), attending trading meetings and collaborating with other senior leaders in the Ski Team, always operating as one team with the same goal. This will enable someone with an eye for translating market specific insight into opportunities and winning features.
The role involves working with multiple stakeholders across various functions, so the ideal candidate will have exceptional organisation, communication and influencing skills, and be comfortable meeting tight deadlines in a fast-paced environment. Experience of working in a commercial (preferably online) role is essential.
About Iglu:
Iglu.com, is a successful and award winning online travel agency specialising in Ski and Cruise holidays. Through our award winning brands Iglu Cruise, Planet Cruise and Iglu Ski, we provide expert service and exceptional ski and cruise holidays to locations around the world.
Key Responsibilities:
This role will join the Ski team with the full responsibility for the performance of Search, online bookings and site conversion.
* Being involved in the day to day strategy execution whilst also planning for the medium/long term
* Constantly improving metrics site-wide, such as; site conversion, navigation, online booking and search
* Work with MD to translate business objectives into a workable roadmap with realistic milestones
* Translate technical solutions and issues to non technical colleagues
* Delivering quality products to enhance customer experiences
* Create deeper understanding of on site customer behaviour
* Execute on projects & initiatives in alignment with the Product team’s tactical and strategic goals.
* Inspire and guide along with conceiving and implementing experiments geared towards driving conversion growth.
* Work closely with engineers and Product owner by openly and continuously communicating product vision, delivery objectives.
* Collaborate with the product designers & owners to ideate and build prototypes for new features.
* Participate in team scrums and assist Product owners if needed
Skills and Experience:
We are looking for the following experience in the candidate:
* Working with search comparisons / large amount of data
* Working with a online ecommerce platform
* Understanding of Technical SEO
* Strong understanding / previous role in UX and design
* At least 4 years of experience as a Product Owner/Product Manager in a B2C business
* Experience building and optimising websites, business goals and SEO best practices in mind
* Experience working with qualitative and quantitative customer insights and capturing these
* Demonstrated ability to develop deep customer empathy and articulate customer problems
* Experience using a project management tool such as Jira
* Knowledge of all Agile principles
* Demonstrated experience using data and analytical skills to help solve problems and make decisions
* Demonstrated ability to effectively collaborate with a talented team of engineers and designers.
* Proven track record of shipping product features that deliver results
* Excellent written and verbal communication skills with a demonstrated ability to influence stakeholders
‘Nice to have’ experience:
* Experience working in Product in the travel sector
* Experience working in a business with a call centre and online ecommerce platform
* Familiarity with relational databases such as MySQL
* Understanding of the Ski market
Behavioural Role Fit:
* Start up mentality / lean operating mindset
* Good team player
* Open to frequent feedback
* Excellent organisational skills
Why work for Iglu?
We strive on offering a great culture and working environment for everyone but don't just take our word for it, take a look at our values and some of the benefits below:
Our Values:
* Put People First
* Driven by our Customers
* Love what we do
* Bold and ambitious
* Hybrid and Remote working options
* Personal Development Program
* Discounted travel offers for family and friends
* Gym discounts at all major chains across the UK
* Mental Health and Wellbeing Support
* Electric Vehicle Scheme
* Life Assurance for all
* Help shape the culture of Iglu by getting involved in our Charity or Social Committee
Contact Claire Recruitment Advisor–People Team
We might be online, but we're real people who want to make a real impact and work together to create the best experiences for our customers. We've grown a lot and have now created a diverse, flexible, rewarding environment that strives to let everyone be the best version of themselves.
Our social calendar and regular educational trips mean that it is not all hard work. The social committee also allow us to give back to some great causes and initiatives. Plenty of reasons to enjoy life at Iglu.com.
About Iglu.com
Established in 1998, we are the UK and Europe’s largest specialist ski and cruise travel agency, trading through Igluski.com, Iglucruise.com and Planetcruise.co.uk.
Awards: In 2024 we won the Above & Beyond award at Celebrity Cruises Agent Appreciation Awards.In 2023 we won 3rd Best Workplace (Large Company Category) at the Best Workplaces in Travel Awards, in 2023 we also won Online/Call Centre Agency of the Year at the Travel Weekly Agent Achievement Awards, in 2023 we also won Best Ex-UK Producer in the MSC Champion Awards, in 2023 we also won Bronze in the Best Travel Company for Ski/Winter Sports at the British Travel Awards, in 2023 we also wonFavorite Cruise Travel Agent - Highly Commended in the Wave Awards, in 2021 we wonBest Large Cruise Agency at the Travel Weekly Agent Achievement Awards, in 2020we won Top Partner for Cunard and Holland America, in 2020 we also won Best Online Travel Agency at the TTG Top 50 Awards,in 2019we won CLIA Online Cruise Agent of the Year, Carnival UK Retail Partner of the Year, Princess Cruises Retailer of the Year,took Best Non-Retail Agent at the Wave Awards and also won Best Online Sales (UK) from Costa Cruises. During 2018we wonthe Top Cruise, Ocean and River Agencyat the TTG Top 50 Travel Agencies 2018 and also won Best Newcomer for the Eurozone 2018 with Royal Caribbean. Back in 2017 we were also recognised in The Leap 100 Fastest Growing Companies 2017.
Ski · Multiple locations · Hybrid Remote
Head of Digital Product - Ski
We have a fantastic opportunity to join our award winning Ski department as our Head of Product. With the responsibility for all of our customer facing online ski products
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