Job Description
We are looking for a confident, technically competent and friendly Technical Customer Support member for a fast-growing Software company with a market-leading product.
This is a position where you will be at the forefront of that growth. As the first point of contact you will be responsible for assisting customers resolve their issues with the software.
This role would suit a graduate, somebody starting out in their career or somebody with strong experience within a Customer Service role.
Responsibilities
* You will be the first point of contact for customers wanting assistance.
* Remotely connecting to customers' computers and helping configure or troubleshoot printing issues.
* Answering tickets, live chats, and incoming calls along with the rest of the technical customer support team.
* Keeping detailed notes and regularly updating reporting tools.
* Maintaining and updating the knowledge base for customers and the support team to use.
* This role is office based; Mon - Fri & 9 - 5.
Required
* High level of Customer Service skills/experience
* Personable, patient, calm, and friendly
* Great problem solving
* Good technical literacy
* Great Telephone Manner
* Good IT Skills (plenty of training offered and opportunities to learn)
Desirable
Knowledge of any of the following whilst not necessary, would be great:
* Experience/Understanding of eCommerce software
* Experience/Understanding of Shipping / Logistics
* Experience/Understanding of account / ERP software packages
Perks
* Competitive Starting Salary.
* Generous holiday allowance, up to 30 days +Bank Holidays after 1 year.
* Target-based Bonus Scheme.
* Annual Bonus and regular pay reviews
* Modern office with unlimited Coffee facilities & fresh fruit.
* Bagel Mondays
* Working with a friendly, sociable team.
* Good career progression opportunities.
Location: Bristol City Centre
Job Type: Full-time
Pay: £25,000.00-£26,000.00 per year
Benefits:
* Company events
* Company pension
Application question(s):
* There is no employee parking at the office. Will you be able to reliable commute to Bristol centre, BS1 2LZ?
Education:
* GCSE or equivalent (preferred)
Experience:
* Technical support: 1 year (preferred)
* Customer service: 1 year (preferred)
Work Location: In person