Trilingual(English/Lithuanian/Russian)FirstResponseAdvisor Location: NewcastleCityCentre Salary: £22,250perannum Contract: Full-time,Permanent AbouttheRole Weareseekinga trilingualFirstResponseAdvisor (English/Lithuanian/Russian)tojoinabusylegalteaminNewcastleCityCentre.Thisisanexcellentopportunityforsomeonewithstrongcommunicationskillsandaprofessionalmannertobecomeanintegralpartofourclientcareteam. Thesuccessfulcandidatewillactasthefirstpointofcontactfornewandexistingclients,handlingenquiriesinallthreelanguages.Youwillplayakeyroleinensuringthatclientinformationisaccuratelycapturedandthateachenquiryismanagedefficientlyandwithcare. KeyResponsibilities ClientCommunication: Answerincomingcallsandemails,providingclearandprofessionalinformationin English,LithuanianandRussian ,dependingonclientneeds. AttendanceTaking: RecordaccuratedetailsofclientenquiriesandattendancenotesfortheFirstResponseTeam,ensuringinformationisloggedcorrectly. ClientSupport: Assistclientswithinitialqueriesanddirectthemtotheappropriatedepartmentorlegalteammember. CaseAdministration: Updatecasemanagementsystemswithrelevantclientdataandmaintainaccurateandconfidentialrecords. TeamCoordination: Workcloselywithcolleaguestoensureasmoothclientjourneyandseamlesshandoverofinformation. Compliance: Ensureallcommunicationanddatahandlingmeetthefirmscomplianceandconfidentialitystandards. AboutYou FluentlanguageskillsinEnglish,LithuanianandRussianareessential ,astheroleinvolvessupportingclientswhocommunicateintheselanguages. Excellentcommunicationandinterpersonalskills,withtheabilitytohandlesensitiveinformationwithdiscretion. Strongattentiontodetailandaccuraterecord-keeping. Confidentworkinginafast-pacedofficeenvironmentandmanagingmultiplepriorities. Previousexperienceinanadministrative,call-handlingorcustomerserviceroleideallywithinalegalorprofessionalservicesenvironmentisdesirablebutnotessential. NRGisanequalopportunitiesemployercommittedtopromotingadiverseandinclusiveworkplace.Weopposeallformsofunlawfulorunfairdiscriminationonthegroundsofanyprotectedcharacteristic.Ouraimistocreateanenvironmentthatencouragesdiversity,buildsonindividualdifferences,andrespondsequitablytotheneedsofall.Weproactivelytakestepstofulfilourlegalobligations,removebarriers,monitorforfairness,reflectthecommunitiesweserve,andenforceazero-tolerancepolicyforbreachesofourEqualityandDiversitypolicy.