Restaurant Shift / Floor Manager
Location: M1 1NN
Salary: Up to £13.00 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer experience and are seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.
To succeed in this role, you should be a great leader and positive team player with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, prioritizing customer satisfaction.
* Maintain a customer-focused approach in all operations.
* Manage staff scheduling to meet customer demand.
* Support the team to ensure operational efficiency.
* Conduct regular store walks from the customer's perspective.
People
* Encourage staff to share suggestions and concerns.
* Provide feedback, set goals, and support team members.
* Create a positive team environment, ensuring dignity and respect for all employees.
* Handle performance management in collaboration with HR when necessary.
Driving Sales
* Understand sales patterns, popular products, and peak times, adjusting strategies accordingly.
* Ensure products are correctly merchandised and adequately stocked.
* Coach employees on upselling and suggestive selling techniques.
* Identify areas for improvement, motivating staff through incentives for continuous enhancement.
Operations
* Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
* Set an example by remaining calm under pressure.
* Manage weekly stock orders and quality checks on incoming stock.
* Maintain equipment through scheduled preventative maintenance.
* Oversee inventory levels and manage opening/closing procedures.
* Ensure cleanliness, food hygiene, and operational standards are upheld.
* Implement and follow health and safety procedures, reporting incidents promptly.
* Be available for various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* Flexible and disciplined work approach.
* Experience in a food environment is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* Commitment to high standards of food hygiene and safety.
* Experience handling customer complaints.
* Adherence to health and safety procedures.
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