About Hyve We believe that when people come together, powerful things happen. Hyve Group Ltd connects global industry communities through unmissable events, online networking platforms, and hyper-productive meeting programmes. Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer communities. Our market-leading portfolio of global brands includes Shoptalk, Spring Fair, Bett, Mining Indaba, and Retail Meetup. LifeAtHyve At Hyve, we are driven by our values: brilliant work, fresh thinking, rich connections, and collective buzz. In practice, this means we value quality, work with passion, celebrate uniqueness, and are our best when we work together. We value a diverse team and are committed to employing individuals from all backgrounds and creating a culture based around belonging. Our hybrid working model ensures we respect our peoples’ work/life balance. Human connections are our speciality, and we offer a jam-packed calendar of social events, inclusion workshops, and professional development opportunities to make sure LifeAtHyve is always fulfilling and exciting.The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. This is the role of an Operations Manager on an International Portfolio consisting of four (4) events (Europe, UAE, USA). You will be directly responsible for delivering two events in the portfolio, and helping on others, reporting into the Head of Operations. You will be working closely with Operations Co-ordinator to deliver the events and ensure all sponsorship deliverables are executed to the highest standard. You will be contributing to the show budgets and operational plans for each event. Attendance onsite for periods of time at events is required. You will help train and mentor Operations Co-ordinator to ensure a high level of performance. You will implement high standards of Health & Safety across the events you work on. Feature builds, signage, catering, cleaning, staffing, AV, and all other supplier relationships are all a key part of your day to day tasks. Key Responsibilities: Operations Manager • Lead on projects that form part of the event: general contractor liaison, feature build, catering, cleaning, signage, security, staffing etc. • Contribute to the operational budget in partnership with the Head of Operations • Provide operational advice and assistance to the sales, content and marketing teams • Manage floorplan layouts with the relevant sales personnel ensuring they are correct according to all venue and local authorities regulations and are in line with the individual exhibition strategies • Help train and develop the Operations Co-ordinator to achieve high performance • Ensure effective control and monitoring of health and safety standards at the exhibition • Continually provide the best possible customer service for our clients • Manage the design and build of feature areas to specifications and budget Sponsorship delivery • Own the sponsorship trackers and regularly update them with the new options/contact details/packages information • Research and suggest new sponsorship options to include promotional merchandise, onsite signage, features, external venues for parties • Be the point of contact (together with the coordinator) for all sponsors, updating logos and company information as and when required • Responsible for the delivery of all sponsorship packages across functions (content, marketing and ops) Skills & Experiences: • 2-3 years of proven events management experience in exhibitons - essential • Customer care experience • Budget management skills • Production experience across exhibitions/conferences (desired) • A high level of computer literacy, including excel, word and outlook • Health & Safety training including IOSH qualification • Time management skills • Exceptional communication skills, verbal and written • Self starter - ability to work independently • Outstanding attention to detail and accuracy • Ability and willingness to work flexible hours and both UK & international locations