Location: On-site at Stratford, London
Reporting to: Housing Service Manager
Contract Type: Full-time
Salary: £28,000-30,000 p.a.
About us
We’re growing fast – as Newham’s housing delivery company Populo Living Group has built just under 1,000 homes and has a pipeline of several thousand more to come. We manage over 500 private homes, in addition to over 250 affordable homes via Populo Homes, our registered provider subsidiary. Our developments range in size from small infill to large scale sites, including the reimagining of the Carpenters Estate in Stratford, one of the most exciting regeneration projects in the UK. We are committed to building more and better homes for the residents of Newham, including high proportions of affordable homes.
Job Summary:
We are seeking reliable and detail-oriented Income Assistant to join our office-based Housing management team. This role is essential in supporting the financial operations of the business, with a focus on accurately processing rental income, service charges, and other receivables. The successful candidate will have strong administrative skills, excellent attention to detail, and a commitment to providing high-quality financial support.
Key Responsibilities:
* Provide administrative support to the Housing services team and income officer.
* Handle rent account enquires and take appropriate arrears recovery action.
* Manage tenant accounts and follow up on outstanding arrears in collaboration with the housing services team and income officer.
* Assist with reconciling tenant accounts, identifying discrepancies, and resolving income-related queries.
* Stay up to date with current benefits and signposting information.
* Maintain up-to-date and accurate records of all income transactions.
* Provide administrative support, including filing, scanning, and data entry tasks.
* Liaise with internal departments to ensure coordinated and efficient financial operations.
* Liaise with Housing benefit and DWP for claim information.
Qualifications:
* Previous experience in income recovery is preferred.
* Strong numerical and administrative skills with high attention to detail.
* Proficiency in Microsoft Office, particularly Excel;familiarity with propertymanagement or accounting software is a plus.
* Excellent communication skills and a professional, customer-focused approach. Ability to work independently and manage time effectively in an office environment.
Desirable Skills:
Experience with housing benefit processes or tenant income support systems.
Knowledge of arrears management procedures and income reconciliation practices.
Understanding of residential or commercial property management processes.
Working Conditions:
This role is fully office-based and requires daily on-site presence.
Standard office hours apply, with occasional need to adapt to workload demands.