If you enjoy providing great service and working as part of a supportive team, we have just the opportunity for you at Scarborough Vets for Pets! We're looking for a dedicated and compassionate individual to join our practice, where you'll play an important role in delivering outstanding care to our clients and their pets. You'll be joining a friendly, professional team who are passionate about animal welfare and committed to providing the best possible service.
Responsibilities
* Deliver exceptional service to our clients and outstanding care to their pets, acting as the key link between clients and the clinical team.
* Build strong, trusting relationships with clients, their pets, and the practice team.
* Provide an excellent client experience throughout each visit, ensuring complete satisfaction and encouraging clients to come back.
* Warmly welcome every client, offer expert guidance and support, and confidently manage payments, bookings, and day‑to‑day coordination through our online scheduling system – solid computer literacy is essential.
* Work closely and communicate effectively within a supportive team consisting of two other Receptionists, a Practice Manager, a VCA, an RVN, and a Clinical Lead.
* Work part‑time on Tuesdays & Wednesdays (1pm‑7pm) and 2 in 4 Saturdays (8:30am‑1pm).
Attributes
* You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
* You keep yourself fully up‑to‑speed with the practice services and any additional services available to provide guidance.
* You are calm, attentive and always focus on the clients' needs.
* You bring enthusiasm and drive to your role; your passion for service is matched with your love of pets.
* You can deal with everything that is thrown at you, from comforting a client who has had bad news about their pet to sharing in the joy of a new puppy’s first visit to the vet.
* Your personality is infectious and, along with your fellow colleagues, creates a welcoming and friendly atmosphere in the practice.
Benefits
* 20% discount at the Vet Group, Pets at Home and the Groom Room.
* Access to discounts and cashbacks.
* In‑house career development opportunities.
* Pension and holiday allowance.
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