What's involved with this role: Housing Officer Reference Number: Stroud 5268050 As a Housing Officer, you will deliver a customer focused comprehensive housing management service. The focus will be on rent collection/income collection, tenancy management, estate management and anti-social behaviour. Main responsibilities: To effectively manage a designated patch of properties, ensuring that homes are lived in, investigate non-occupation and illegal occupancy To ensure that tenants understand their rights and responsibilities as set out in the tenancy agreement and to assist them to sustain their tenancy To participate in community events and activities, supporting tenant engagement and delivering excellent customer service To be aware and make the best use of tools, mechanisms, authority documents and processes to most effectively and efficiently address and resolve issues identified in all breaches of the tenancy conditions To monitor the conditions of the external environment of the neighbourhoods and implement the Asset Based Community Development approach To effectively maintain the conditions of the external environment of the managed patch, managing service contracts and encouraging tenant involvement within in the managed patch, being innovative and creative in sustaining this interaction To manage rent accounts to prevent accrual of rent arrears in general needs housing, independent living and garages Communicating, engaging with, and supporting tenants regarding ongoing rent and debt recovery. Apply the rent recovery procedures and ensure cases are escalated for arrear action in accordance with procedure to ensure rent arrears remain low. Negotiate affordable, and sustainable repayment plans To monitor, identify and action any cases of tenancy fraud and safeguarding by establishing effective partnerships and following recommended policies and guidelines To make sure effective liaison with internal services and external agencies to ensure appropriate care and support packages are offered to vulnerable tenants To support and achieve performance and service targets set within the housing management service To effectively manage and administrator tenancy inspections, including property visits and fire risk assessments To be aware of the need and to initiate, direct and lead on estate plans and profiling information, which contribute to the priorities for improvement in services, estates and communities by the housing service Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Key requirements: Experience of tenancy management and enforcement Experience of debt and income recovery, including non-legal and legal remedies, in a local authority or housing association setting A sound knowledge of landlord and tenant legislation (Housing Act 1985, Landlord and Tenant Act 1985, The Localism Act 2011, Crime and Disorder Act 2014, Environmental Health Act 1990) Excellent communication and negotiation skills Ability to deal with people in challenging situations Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV. Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. "XI Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.