Head of Operations – National Clinical Team
Location: Flexible / Hybrid
Salary: Competitive, dependent on experience
About the Opportunity
Harkaye Core Talent is proud to partner with a leading national law firm in the search for an accomplished Head of Operations to lead their national clinical team.
This is a pivotal non–fee-earning position designed for an experienced operational leader with a strong grounding in the legal sector — ideally with exposure to Clinical Negligence, Employer’s Liability / Public Liability (EL/PL), or Catastrophic Injury work.
The successful candidate will take full responsibility for operational performance, leadership, and strategic delivery across a large, multi-site team.
Key Responsibilities
* Provide strategic and operational leadership for the national clinical team, ensuring exceptional service delivery and efficient performance.
* Develop and implement operational strategies aligned with the firm’s business objectives and growth plans.
* Oversee workflow, resource management, and performance metrics to drive consistency and excellence across multiple offices.
* Lead, mentor, and support managers and team leaders to create a culture of accountability, collaboration, and continuous improvement.
* Work closely with senior stakeholders, including the Board, Partners, and Heads of Department, to enhance cross-functional efficiency and communication.
* Identify and execute process improvements, including technology adoption and systems optimisation, to improve client outcomes and operational results.
* Oversee compliance with regulatory standards and internal governance frameworks.
* Prepare and deliver regular reports on performance, productivity, and strategic initiatives to the executive leadership team.
About You
* Experienced in a senior operational or leadership role within a law firm or legal services environment.
* Background in Clinical Negligence, EL/PL, or Catastrophic Loss (you do not need to be a qualified lawyer).
* Strong commercial acumen and a proven record of driving operational excellence.
* Excellent leadership skills with the ability to motivate and inspire multidisciplinary teams.
* Confident communicator, capable of influencing at all levels.
* Analytical thinker with the ability to interpret complex data and implement evidence-based decisions.
* Adaptable, pragmatic, and resilient, with a hands-on approach to problem solving.
The Offer
* Competitive salary and benefits package.
* Opportunity to lead a large, respected national legal team.
* Strategic leadership position with direct impact on firmwide performance.
* Supportive, progressive working culture with genuine autonomy and influence.