Contamac is the world's largest manufacturer of contact and intraocular lens materials, and a leading innovator in the development of specialist polymers and biocompatible materials for medical applications. We don't make contact or intraocular lenses; our customers do, from our materials.
Ongoing Training and Development
Daily Roles And Responsibilities But Not Limited To
* Provide technical support to internal staff through a range of communication channels
* Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
* Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
* Communicate with all levels of stakeholders, guiding them through steps to resolve issues or set up systems, and keeping them informed of progress and managing expectations
* Handle helpdesk duties, including dealing with internal customers in person, via calls, emails, and messaging tools
* Manage helpdesk tickets, understanding the correct processes for escalating issues to 1st, 2nd, or 3rd line engineers or other technical specialists within the organization
* Practice guided continuous self-learning to stay updated with technological developments, enhancing relevant skills and taking responsibility for personal professional development
* Assist with IT administration tasks
Working hours: Monday to Friday, 08:30 - 17:00
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