Join Chase Merchant Services, a global leader in payment processing, and become a vital part of our team. As a Merchant Services Account Specialist, you'll provide exceptional phone support, offering solutions for payment processing, troubleshooting technical issues, and handling general inquiries. With opportunities for advancement through successive skills training, you'll play a key role in enhancing our merchant experience.
As a Merchant Services Account Specialist within the Chase Merchant Services department, you will serve as a champion for both our merchants and internal Chase partners. Your role will involve providing phone support, offering solutions for payment processing, troubleshooting technical issues, and handling general inquiries. You will have the chance to advance through successive skills training, including Level 1, Payment Terminals, Account Management, and Pricing.
Job Responsibilities:
• Answer calls from merchants and provide first call resolution.
• Identify, analyze, and document information collection from merchants.
• Resolve issues and merchant concerns accurately and expediently while adhering to business policies and procedures.
• Ensure timely follow-up on merchant inquiries 100% of the time.
• Troubleshoot technical problems to determine the root cause and provide viable solutions.
• Analyze transactions, deposits, statements, and account information to resolve and provide solutions for merchants.
• Maintain a high level of knowledge surrounding new products, equipment, features, and services.
• Meet or exceed production goals as outlined in the metrics scorecard.
• Escalate issues that cannot be resolved within the anticipated service level or that create risk or exposure for the merchant or the bank.
• Liaise with other areas of the organization to provide timely resolution to merchant inquiries.
• Demonstrate exemplary team working skills by maintaining a professional, positive, and supportive attitude.
Required Qualifications, Capabilities, and Skills:
• Bilingual English/French.
• Excellent verbal and written communication skills combined with the ability to multitask and be self-directed.
• Flexibility and ability to work in a dynamic and fast-paced environment.
• Self-motivation and ability to work well with minimal supervision.
• Knowledge of computer software systems such as Microsoft Office, including using and creating spreadsheets.
• Willingness to work in an environment that requires 100% phone-based customer interaction.
• Willingness to work schedules during operating hours, including evenings, bank holidays, and weekends.
• Willingness to work in office 4 days per week.
Preferred Qualifications, Capabilities, and Skills:
• Customer service experience.
• Knowledge of the payment processing industry and related procedures and products.
Join Chase Merchant Services and be part of a team that is redefining the merchant experience. Apply today and help us create unforgettable experiences for our clients!
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