Overview
Leading Charity are seeking a Shop Manager who is the driving force behind the success of the store. Do you have a passion for retail and a heart for making a difference? We're looking for a motivated and commercially minded individual to lead the team in their busy store.
Your Role
As Shop Manager, you will drive sales and customer experience. You'll lead a team of dedicated volunteers and staff to maximise sales, create a welcoming environment for customers and donors, and help raise vital funds to support this national charity.
Responsibilities
* Manage day-to-day shop operations
* Lead, motivate, and train a team of volunteers
* Drive donations and deliver excellent customer service
* Maintain high visual merchandising and housekeeping standards
* Monitor financial performance and meet sales targets
* Be accountable for sales and profit performance, and ensure the team are aware of and engaged in the shop's financial performance
* Foster a creative shop environment where team members seek to maximise income in new and innovative ways
* Manage the team to maximise income from Gift Aid on donated products
* Maintain an empowered, motivated, and engaged shop team by ensuring that they understand the value of their contribution to the charity
What We're Looking For
* Retail management experience ideally in a charity or fashion environment
* Excellent communication and organisational skills
* A passion for our cause and the community
* Ability to work flexibly, including some weekends
Benefits
* A rewarding role with real impact
* Training and support from an experienced team
* Opportunities to develop retail and management skills
* Staff discount and holiday allowance
* Apply now and be part of something truly meaningful
* 25 days holiday + bank holiday allowance
* A generous pension - we will contribute 8%
* Great discounts and rewards through Blue Light Card and Benefit Hub
* Life assurance, Bupa health cashback plan
* Tickets for Good - Free and discounted tickets for events
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