Role Overview:
As our Monmouth Street Manager, you will be the face of Odd Muse’s boutique location in the heart of Seven Dials. Your mission will be to elevate the in-store experience, lead our established store team and drive sales. With a strong focus on personal shopping, bridal styling, exclusive events, and community engagement, you’ll play a pivotal role in shaping how customers experience the Odd Muse brand in your local Market.
We’re looking for a confident leader, potentially an Assistant Manager looking for their next step: someone who can elevate the Odd Muse experience, drive local activations, and continuously enhance our luxury service offering.
Key Responsibilities:
Sales & Brand Growth:
* Consistently exceed sales targets, conversion goals, and KPIs with a proactive, customer first approach.
* Develop a results driven clienteling strategy to grow our loyal customer base and high-spend clientele.
* Maximise every touchpoint: bridal appointments, personal shopping, and VIP experiences to drive revenue and elevate brand perception.
* Support local marketing efforts and in-store activations to raise awareness and build community presence.
Luxury Experience & Personal Styling:
* Curate a seamless, elevated in-store journey that reflects Odd Muse’s luxury ethos.
* Support and host exclusive in-store events that inspire and engage our core customer.
Team Leadership:
* Build, manage, and inspire a best-in-class retail team aligned with the Odd Muse voice and values.
* Deliver clear goals, hands-on coaching, and regular feedback to cultivate a culture of excellence.
* Lead by example on the shop floor, with clients, and during high-volume trading or VIP experiences.
Store Operations:
* Ensure all operational standards are met, including inventory management, stock flow, VM, and store presentation.
* Maintain daily, weekly, and monthly reporting to track store performance and provide actionable insights to HQ.
* Work closely with logistics, marketing, and merchandising teams to ensure store agility and smooth day-to-day operations.
What We’re Looking For:
* 3+ years’ Management experience in luxury or premium fashion.
* Proven ability to scale store revenue, grow a client base, and lead a commercially focused team.
* Exceptionally polished, with excellent communication and styling skills.
* Passionate about delivering standout customer experiences and building something iconic.
* An existing network of high-value clients and industry relationships is highly advantageous.
* Proven ability to drive in-store engagement through activations, collaborations, and community outreach.
* Self-motivated, with a strong sense of initiative and ownership over your area of the business.