Urgent Community Response Triage Practitioner
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The post holder will work closely with UCR practitioners, nursing staff, therapy staff and administrators to provide rapid delivery of treatment and admission avoidance where appropriate. The role involves providing clinical expertise through telephone triage, screening and processing all incoming telephone referrals, coordinating and case‑managing them in a timely manner to enable high‑quality, compassionate care. The post holder will use professional judgment, critical thinking to determine whether to accept a referral at point of call, in accordance with guidance, or facilitate onward referral to other professionals as appropriate. The post holder will help plan, coordinate, implement and evaluate care and assist in the coordination of the patient’s journey to minimise waits, delays and prevent avoidable admissions.
Responsibilities
* Serve as the central contact for Adult Community Services, triaging phone calls and emails to ensure timely action.
* Work closely with the administration team, using judgement and experience to decide which calls and documents can be delegated.
* Undertake the “deteriorating patient” academic unit at level 6/7 depending on current qualifications, organised and funded by HDFT.
* Handle telephone referrals from Ambulance Crews, ED, 111, GPs, community and specialist therapy/nursing, and self‑referrals, using clinical reasoning to triage and either accept or refer onward.
* Attend team meetings and represent UCR within the MDT, contributing to discussions with GPs, proactive care, community nursing and social care practitioners.
* Always practice within own scope of competence, recognising limitations of clinical practice and using critical thinking skills.
* Support the function of Single Point of Access.
The UCR team provides interventions within 2 hours and over a 48‑hour period to prevent hospital admissions. The UCR team links in with the wider community response teams, including ARCH (Acute Response and Rehabilitation in the community and hospital setting), CCT (Community Care Team) and specialist community teams. Services are provided and managed by Harrogate and Rural Alliance, a partnership between Harrogate and District Foundation Trust and North Yorkshire County Council.
Contract Details
Fixed team contract for 12 months to cover maternity leave.
Contact
Name: Gill Robinson
Job title: Clinical Locality Manager
Email address: gillian.robinson12@nhs.net
Telephone number: 07554459637
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Other
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