Customer Service Executive/Claims Handler
Location: Christchurch
Hybrid: Individuals must demonstrate full competence in the role before hybrid working will be offered.
Salary: £26,200 starting salary - rising to £30,300 within 12-24 months
Hours: Full-time, Permanent
Dynamite Recruitment is recruiting on behalf of a large, well-established company based in Christchurch who are expanding their Claims and Customer Service team.
This role is ideal for candidates with customer service, call centre, retail, hospitality, or contact centre experience who are looking for a stable role with progression and long-term development.
Key responsibilities
As a Customer Service Executive/Claims Handler, you will:
Handle inbound calls and written correspondence relating to insurance claims
Manage claims from first contact through to completion
Assess claims in line with policy terms and conditions
Pay valid claims accurately and without delay
Clearly explain outcomes to customers when claims are not covered
Identify and escalate potentially fraudulent activity
Liaise with third parties to resolve queries and recover costs
Carry out calculations, including exchange rates, to ensure accurate payments
Maintain accurate records on internal claims management systems
Provide a calm, supportive, and professional service to customers Working hours
Monday to Friday: 8:00am - 6:15pm (rota basis)
Saturday: 8:00am - 4:30pm (1 in 6 Saturdays) Skills and experience required
Previous experience in a customer service role (retail, hospitality, call centre, contact centre, or similar)
Strong verbal and written communication skills
Ability to work under pressure and manage multiple tasks
High attention to detail and accuracy
Confident using computer systems
Good numeracy skills
Ability to remain calm and professional on high-volume calls
Empathy and a customer-focused approach Salary and benefits
£26,200 starting salary
Salary increases up to £33,000 within 12-24 months
Free on-site parking
Hybrid working (Individuals must demonstrate full competence in the role before hybrid working will be offered)
Free Health Cash Plan (dental, prescriptions, and more)
Free annual travel insurance (subject to criteria)
Discounts on insurance products
On-site gym and social facilities
Ongoing training and career progression
Pus many more... Early applications are encouraged due to high interest