Job Description:
What you'll be doing:
* Supporting a team in operational service delivery in accordance with business policies and procedures.
* Understanding client requirements and making every effort to ensure key performance indicators and quality standards are met.
* Mentoring and identifying training needs to ensure staff achieve their full potential.
* Working towards overall goals of the team in line with procedural and Service Level requirements.
* Providing optimum levels of customer service to clients in terms of quality, cost and time.
* Regularly reviewing the effectiveness and efficiency of existing systems and controls and making suggestions to continually enhance service delivery.
* Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies.
* Supporting and assisting the management team where required in all aspects of service delivery and business support for example, ad hoc projects, auditing, etc.
What we're looking for:
* Pension administration experience with knowledge and experience of DB pension schemes.
* Experience supporting management in allocating work to the wider team.
* Experience coaching, training and mentoring others. Leveraging your expertise to guide and develop others to enhance their skills and proficiency.
* Excellent numeracy and data inputting skills.
* Excellent accuracy, attention to detail and quality management skills.
* Experience/understanding of pension buy-in administration (desirable).
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
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