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Join to apply for the Customer Account Co-ordinator role at Heidelberg Materials UK
Customer Account Co-ordinator – Be the Voice of Our Customers!
Location: Syston
Contract Type: Full Time
Business Unit: Heidelberg Materials – Cement
Salary: Competitive
Are you passionate about delivering exceptional service and building strong relationships? Do you enjoy solving problems, managing orders, and making sure everything runs smoothly for customers?
We’re looking for a proactive and organised Customer Account Co-ordinator to join our fast-moving team. You’ll be at the centre of our operations—managing key customer accounts, ensuring a seamless order journey, and working closely with teams across the business.
If you’ve got a sharp eye for detail, love working in a collaborative environment, and want to play a key role in how we serve our national customer base—this is the role for you.
What You'll Be Doing
* Managing pricing, invoicing, and reporting using systems like SAP and Tableau
* Work cross-functionally to resolve queries and keep customers informed
* Manage key customer accounts, cash collection
* Engaging with key stakeholders
* Ensuring orders are processed accurately and on time
* Proactively monitor and maintain the order book, spotting and solving issues before they impact service
* Promote our digital tools and help customers transition to self-service platforms
* Drive service improvements by identifying trends and suggesting solutions
About You
You’re someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering a great customer experience. If you’re organised, proactive, and confident working across teams, you’ll feel right at home in this role. Your ability to stay calm under pressure and juggle competing priorities will be key to your success.
We’re looking for someone who has:
* Strong communication and relationship-building skills
* A keen eye for detail and the ability to manage multiple tasks and deadlines to completion
* Experience in customer service, sales admin, logistics, or order management
* Confidence using systems (SAP experience is a bonus) and Microsoft Office
You’ll ideally bring:
* GCSEs in Maths and English (Grade 4/C or above)
* A proactive, positive attitude with the confidence to take the lead when needed
Why join us in Syston?
At Heidelberg Materials in Syston, we’re proud to be at the core of the construction industry – quite literally laying the foundations for homes, schools, hospitals, and more. You’ll be joining a supportive, close-knit team where your decisions matter and your voice is heard.
Here’s what we offer:
* A competitive salary and comprehensive benefits The chance to work in a high-impact, central role Real career progression in a global company A culture that values teamwork, initiative, and doing the right thing A fast-paced, dynamic environment where no two days are the same
Ready to take control of the day and make an impact where it counts?
Heidelberg Materials – shaping tomorrow, delivering today.
Apply now and become a key player in our success story.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Wholesale Building Materials
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