Are you passionate about delivering exceptional customer service? Do you thrive in fast-paced environments where your problem-solving skills shine? Are you looking for a rewarding career where you can make a real difference? If so, then climb aboard
We are currently on the lookout for a Customer Service Agent - B2B to join our dynamic and energetic team in Rainham, Greater London. This is your chance to become a vital part of an innovative organisation that values your talent and dedication in a thriving industry.
Hours of Work: Full time
Customer Service Agent - B2B Duties: As a Customer Service Business Agent, you will support our business customers across the renowned House of Rohl and Aqualisa brands. Your key responsibilities include managing customer enquiries related to order status, stock, pricing, and product information, ensuring smooth communication throughout the order process, maintaining accurate customer records, and collaborating with internal teams to optimise customer satisfaction. Your role will involve handling complaints, supporting returns, and contributing to operational efficiency to enhance our reputation for quality and service.
Customer Service Agent - B2B Requirements
Strong attention to detail with a proactive and organised approach
Excellent communication and relationship-building skills
Ability to problem-solve and prioritise effectively under pressure
Team-oriented with a collaborative mindset
Willing to learn and develop new skills constantly
Customer Service Agent - B2B Benefits
Competitive annual salary package
33 days holiday including Bank Holidays
Annual Incentive Plan rewarding your performance
Comprehensive Employee Assistance Programme
Life Assurance and Pension Plan for your peace of mind
Meet the Organisation: Who We Are and What We Do
Fortune Brands Innovations is a prestigious US-based company listed on the New York Stock Exchange, renowned for owning and developing a diverse portfolio of premium home brands worldwide. Our British luxury brands—Shaws, Perrin & Rowe, Victoria + Albert, and Riobel—are brought together under the House of Rohl, united through a commitment to design, innovation, and craftsmanship. We also feature Aqualisa, a leader in digital showering technology. With manufacturing sites across the UK and a state-of-the-art facility opening soon at Wolverhampton's i54 Business Park, we are expanding rapidly and offering exciting opportunities for talented individuals like you.
If you believe you are the perfect fit for the Customer Service Agent - B2B role and are eager to embark on a rewarding journey with us, DO NOT WAIT Apply now and become part of our innovative future