The Dispatch Supervisor oversees day-to-day trip coordination for Rids Brother Companyâ€s transportation services. You will ensure trips are assigned to the right drivers, monitor service quality, and resolve operational challenges quickly to keep clients satisfied.
Key Responsibilities
* Lead and mentor the dispatch team to ensure smooth trip assignments.
* Coordinate with vendors and drivers to ensure all scheduled trips are covered.
* Monitor trip progress in real time, troubleshooting delays or service issues.
* Maintain daily operational performance reports and communicate with management on service levels.
* Ensure all dispatch processes follow company, client, and legal requirements.
Requirements
* Prior dispatch or transportation operations experience.
* Strong leadership, multitasking, and problem-solving skills.
* Excellent communication in English and Nepali.
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