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Senior team lead - customer service and operations

Wisbech
beBee Careers
Service
Posted: 16 June
Offer description

As a Retail Shift Manager, you will play a vital role in maintaining the high standards of our store. You will motivate and support your team, learn from our Leadership and Company Principles, and swiftly solve problems to delegate tasks effectively.


Key Responsibilities

* Motivate and support your team to achieve targets in a fast-paced environment
* Create an environment where colleagues can succeed alongside you
* Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager

You will be responsible for handling freshness, cash processes, inventory, and stock management to ensure shifts run smoothly. Your goal is to provide exceptional customer service and create a positive experience every time customers visit our store.


Requirements

* Experience leading a team to achieve targets in a bustling, fast-paced environment
* The ability to effectively delegate tasks and motivate your team
* Patience and a friendly manner with the ability to keep calm in any situation

We offer a competitive hourly pay rate based on equal opportunity and pay structures, plus additional payments for work during bank holidays and night shifts. Our generous benefits package includes 30-35 days holiday (pro rata), 10% in-store discount, enhanced family leave, pension scheme, and long service awards.

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us in celebrating individuality and growing in a fair, respectful, and inclusive environment.

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