Role: Housing and Tenancy Support Officer Based: Nottingham City Centre Rate of Pay: £18phr UMB Start Date: ASAP Duration: Temp 3 – 6months Hours: 30 hours per week on call Supporting Futures are recruiting on behalf of an award-winning national charity who have over 150 years’ experience supporting children, young people and adults and of offering direct, practical help to families and communities. Main Responsibilities: To manage and support tenants in dispersed refuge properties To support vulnerable tenants fleeing domestic violence and abuse to maintain tenancies and live independently. Facilitate appropriate signposting and specialist referral for tenants to other support services Visit women in their homes to identify any tenancy management issues or additional support needs. Meeting and interviewing potential suppliers, making recommendations about supplier and contractor allocation with reference to best value. Liaising with landlords and being aware of the detail of tenancy and licence agreements for people in service. Dealing with disputes between landlord/ suppliers/ Juno about responsibilities / costs/ procedures etc Risk assessing pursuing complaints versus potential outcomes. There is a requirement to be part of the on-call service outside normal hours.What they are looking for: Professional qualification in a relevant property/housing management discipline OR relevant experience Experience of supported housing would be useful but is not essential Knowledge and experience of working with local council housing authorities, and housing benefit claims. A good understanding of trauma informed service delivery. Knowledge of housing, welfare and policy relating to DVA. Ability to use Microsoft applications and housing management system An enhanced DBS clearance is required for this role Available for on call Supporting Futures Consulting acts as both an employer and an agency