IT Analyst – Manchester
Up to £34,000 + benefits | 35 hours per week | Hybrid working (1 day from home)
Looking to take the next step in your IT support career within a professional, fast-paced environment? This could be the opportunity you’ve been waiting for.
We’re working with a respected and long-established law firm to find a proactive IT Analyst to join their Service Team. You’ll play a key role in keeping the business running smoothly by delivering reliable, high-quality IT support to colleagues across the firm.
Experience within a law firm or professional services environment would be a strong advantage.
What you’ll be doing:
As a core member of the IT Service Team, you’ll be the go-to person for technical support—handling a mix of queries via phone, email, and in person.
You’ll:
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Take ownership of support tickets from start to finish
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Troubleshoot and resolve a wide range of IT issues
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Deliver a high standard of service in line with SLAs and KPIs
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Support user and system administration tasks
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Get involved in IT projects and continuous improvement initiatives
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Collaborate with colleagues to maintain a seamless IT experience across the firm
This role is primarily based in Manchester, with occasional travel to Liverpool and London offices.
Tech you’ll work with:
You’ll gain hands-on experience across a varied and modern tech stack, including:
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Windows Desktop & Server environments
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Azure Virtual Desktop (AVD)
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Microsoft 365 (Outlook, Teams, Word, Excel)
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Active Directory
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End-user devices (laptops, mobiles, printers)
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Networking basics (patching, switches, cabling)
There’s also the opportunity to build expertise in legal systems such as iManage and Proclaim.
What we’re looking for:
We’re interested in someone who combines solid technical ability with a genuinely customer-focused mindset.
You’ll likely have:
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At least 1 year of IT support experience (ideally in professional services)
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Strong communication skills across multiple channels
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Experience working in a structured, SLA-driven environment
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A proactive, organised approach to managing workloads
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Excellent troubleshooting and problem-solving skills
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High attention to detail and a team-oriented mindset
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An understanding of data protection and confidentiality
Working pattern & benefits
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35-hour working week (Monday–Friday)
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Rotating shifts between 08:00–18:00
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Paid out-of-hours support rota
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Hybrid working (1 day per week from home)
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Ongoing training, development, and project exposure
Qualifications (desirable, not essential)
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MCSA, MCP or similar certifications
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Or working towards CompTIA A+, ITIL Foundation, or equivalent
If you’re looking for a role where you can develop your skills, gain exposure to projects, and make a real impact—apply now