About The Role
We are actively building diverse teams and welcome applications from everyone.
Role:Distributed Field Services Support Engineer
Location:Glasgow, field based
Contract Type:Permanent, full time
Salary Package:£24,000 to £28,000, Company Van,large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours:9.00 am – 5.30 pm Monday to Friday, participation in out of hours will also be required
Interview Process:2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life-long learning opportunities
* Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To attend customer sites to provide support on IT hardware and software products, within therequired Service Level Agreement (SLA). To Work efficiently and proactively to deliver ITsupport services to a wide range of customers
Key responsibilities:
* To repair diagnose and replace PC’s, Laptops, Printers, Servers, Data Storage, Tape Libraries, Communications Equipment and retail equipment and associated peripherals.
* To perform desk side support to SCC clients as requested
* Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
* Assist other engineers in the delivery of service to our customers.
* Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
* Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
* Be able to do customer rebuilds and configuration to desk.
* Will carry out AV repairs and Printer repairs
Skills and experience:
* Knowledge of PC, Laptop, Desktop Printer & associated peripherals operation
* Server Support Experience Wintel & UNIX
* Data Storage Hardware Break Fix Experience
* Trained in Desktop/Laptop/Printers and Servers
* Network Support Skills Switches, Routers – Cisco / HP etc
* Good knowledge of common software products
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC -https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC -https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
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