Job Introduction
Job Title: General Services Manager
Location: London
Hours: 40 hours per week, Monday to Friday
Salary: Up to £60,000 per annum plus 10% bonus
Role Overview
As the GeneralServices Manager, you will be the on-site lead for delivering high-qualityIntegrated Facilities Management services. You’ll be accountable for ensuringexceptional service experiences for employees and guests while meetingcontractual KPIs, driving operational excellence, and promoting continuousimprovement.
This is apeople-first leadership role, requiring strong client relationship skills, teammanagement, and a proactive, solutions-driven mindset.
Key Responsibilities
* Lead daily delivery of FM services, ensuring performance meets or exceeds all service level agreements.
* Be the on-site point of contact for client relations, issue resolution, and service escalation.
* Drive employee and guest experience in alignment with Sodexo and Unilever values.
* Lead, coach, and manage the on-site team, fostering a one-team culture.
* Ensure full compliance with health, safety, and statutory requirements.
* Collaborate with finance and central teams to manage budgets, reporting, and forecasts.
* Identify opportunities for innovation, efficiencies, and contract growth.
What We’re Looking For
Essential:
* Proven leadership in facilities management within an outsourced environment.
* Strong financial and commercial acumen.
* Excellent communication and relationship-building skills.
* Knowledge of health & safety, compliance, and contract governance.
* IOSH certification and fluency in English (spoken and written).
Desirable:
* NEBOSH, BIFM, or equivalent professional qualifications.
* Familiarity with Sodexo systems and processes.
* Background in leading operational transformation or workplace experience initiatives.
Key Outcomes
* Delivery of 5-star service aligned with client and contractual expectations.
* Full compliance with safety and risk management standards.
* Strong team engagement and effective people management.
* Achievement of financial targets and operational KPIs.
* Site recognised for service excellence and innovation.