Centre Operations Manager
Jubilee House, Penrith, Cumbria
£43,931.00 per annum
37.5 hours per week
Here at Fire Fighters Charity, we are here to help all serving and retired member of the UK’s fire family to live healthier and happier lives. We are seeking an experienced Centre Operations Manager to join our team at Jubilee House, which is one of our 3 nationwide recovery centres.
Our centre Jubilee House, set in the beautiful Lake District, provides accommodation and a range of facilities, including swimming pool, hydrotherapy pool, fully equipped gym, treatment rooms and conference facility on site.
Jubilee House is a busy site, with our accommodation being used by our service users who stay on our activity-based programmes, by our catered and self-catered recuperation guests or rented out as part of our income generation activities.
About the role
The purpose of the role is to lead and oversee the daily business development, estate and facilities operations at Jubilee House working in conjunction with our in-house teams, suppliers and consultants – across hard and soft services within our centre.
The role will pro-actively identify, develop and execute income generation activities that best utilises our assets and maximises our income potential.
Furthermore, the role is responsible for ensuring compliance with all current statutory legislation with specific responsibility in respect of health and safety and the environment. You will be required to work with the wider Business Development, Estates and Facilities Team across our organisation to set and maintain standards as well as leading on specific projects.
You will support your Heads of Departments to manage essential services including administration, hospitality, estates, catering, bar and housekeeping. Jubilee House provides 24/7 support to our service users and as such we need to ensure our centre and services are maintained to a very high standard.
About you
This is a visible role requiring excellent customer relationship, supplier management, leadership and people management skills. Working as part of a team within the wider organisation, you will be expected to positively contribute to the performance of the charity and our culture.
To be successful in the role you will demonstrate strong interpersonal and leadership skills. You will possess commercial acumen and demonstrable experience identifying and developing income generation opportunities. A can-do attitude, with a solution-based approach to the varied tasks associated with estates and facilities are key to success in this role. You will have competent project management, report writing and data analysis skills and will use these to support your activities and contribute to the overall business reporting environment.
You will have demonstrable experience in total facilities management in an organisation of similar breath and scope. You will hold an IOSH certificate. NEBOSH Certificates in Occupational Safety and Health and Environmental Management are requirements for the post but the charity will consider relevant experience demonstrated in the application.
You will be part of the estates and facilities on call team and work within our Duty Manager rota for the site. A flexible approach is required to support across our operations and there will be some evening and weekend working as required within the scope of the role.
The post is subject to a Disclosure check with the Disclosure and Barring Service.
How to apply
Please apply through our recruitment portal, providing both a CV and a covering letter which clearly outlines why you are interested in joining our team and how your skills and experience fulfil the criteria for this role.
More information about us and the role can be found on our website or please contact Rebecca Webster, Organisational Development & People Partner on 01256 366580 or via email recruitment@firefighterscharity.org.uk
We welcome applications from all sections of the community. When recruiting our new team members, regardless of the role, we are looking for people who share our values.
The closing date for applications to be received by is 9am on 16 June 2025.
First stage interviews will take place via MS Teams, week commencing 23 June 2025, with in person interviews to take place shortly after at Jubilee House on 1 July 2025.
We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, regrettably we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.
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