Service Manager Hatfields Land Rover Hull Dealership Pay: £49,500 with a £16,012 PA bonus opportunity - £65,512 OTE & Company Car Working hours: Monday – Friday, 08:00am – 18:00pm (45 hours per week) What we can offer you: Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love Celebrate your special day with an extra day off on your birthday Company car available via e-cos scheme, up to Defender 110 Our industry-leading Family Leave Policies ensure you’re supported when it matters most We offer 6% Pension match scheme and private healthcare Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive Take a paid day to volunteer and give back to a cause close to your heart We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries Unlock your potential with tailored training and endless career growth opportunities Access high street discounts to make the everyday a little more rewarding Know someone perfect for Hatfields? Earn rewards through our internal referral scheme About the role… This is an exceptional opportunity for a Service Manager to join a highly respected main dealer, representing a prestigious brand and leading a high-performing, experienced team. Supported by a dedicated Assistant Service Manager, you’ll be empowered to drive excellence, elevate performance, and deliver an outstanding customer experience at every level. As Service Manager you will be managing a busy and professional department where your remit will be to manage the Customer Service Executives, Service Advisors and Technicians. From daily set up of the workshop, to managing day to day operations for the Service Advisors, whilst ensuring high levels of Customer Service for our customer, you will drive service advisor up-selling performance to maximize departmental revenue and manage the company car process. A Service Manager is fully responsible for all service-related customer satisfaction by ensuring that all customers’ needs are met, that customers’ expectations are exceeded and all escalations are effectively resolved. About You … You will have a proven experience as a main dealership Service Manager or a long serving Workshop Controller ready for a step up. Have strong leadership and people management skills with the ability to motivate, coach and develop your team You will take control of direct department costs within budget Be highly organised with excellent communication skills Be passionate about delivering exceptional customer experiences and upholding company values You can identify necessary changes to the service in order to improve customer satisfaction scores. Hold a full UK driving licence Be able to pass a satisfactory DBS and reference check If you’re ready to take ownership of a dynamic service department and make a real impact, we’d love to hear from you.