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Ward/Clinic Clerk - Beaumont Ward
The closing date is 25 August 2025
We have an exciting opportunity for a motivated, compassionate and enthusiastic Ward Clerk that has an interest in Women's Health and Early Pregnancy to join the existing team on our busy female surgical ward (Beaumont Ward) and the Emergency Assessment area (EPAGU). The ward is evolving becoming a more dynamic workplace which requires the correct applicant.
The ward has 14 In-patient beds, 2 of which are SDEC (Same Day Emergency Care) beds and attached to the ward is an emergency unit - EPAGU (Early Pregnancy and Gynaecology Assessment Unit). The Ward Clerk will be expected to work Thursdays and Fridays (07:30-20:00). The successful candidate will work on the ward but may be required to work for short periods the clinic throughout their shift.
Gynaecology/Early Pregnancy experience is desirable and candidates must have a good understanding around sensitive subjects such as miscarriages. There are several support networks available, as a trust we endeavour to support new and existing staff members. It is also desirable to have previous administration experience and knowledge of hospital systems.
Main duties of the job
The role of the Ward Clerk is multi-faceted.
The successful candidate will provide support to all members of the clinical team and supports the Ward Manager in clerical duties. They help facilitate the daily running of the department.
The successful candidate must have excellent communication skills and a positive, professional and proactive attitude. They will be a welcoming member of the team for patients, visitors and staff on the ward.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Job responsibilities
It is essential that the successful candidate maintain confidentiality, have excellent telephone etiquette and have a sound ICT based knowledge and skill set.
Main Duties
Answering any telephone enquiries in a polite and efficient manner
Filing results in patient files
Ordering patient files and notes
Ensuring that all patients have up to date VTE forms
Maintaining up to date information on the Trusts computer systems (e.g. Healthroster, Lorenzo and Digit)
Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc.
Requesting and obtaining patient records and x-rays
Booking patient transport as required
Booking and rescheduling patient appointments when required
Direct admissions to the ward
Photocopying, scanning and faxing documents as required
Provide clerical support to the Ward Manager
Deliver referrals to the relevant departments
Make any relevant follow up appointments for patients
Assist with lunchtime service
Log any maintenance work as when required
Demonstrates own work duties to new starters
Meet and greet patient and relatives in the ward and in the clinic
Input referral details onto Badger
Answer phone and take referrals in EPAGU
Input data onto Dashboards in the clinic
Restock and Order supplies for the ward/clinic
Service Improvement and Audit
To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients.
To provide clerical support to the nursing staff on the ward for audits that they carry out.
To carry out the coding of all the ad hoc/ward patients that are seen on the surgical unit and support the work of the coding department
To order stationary and general supplies to ensure the ward area is adequately covered
To ensure the nursing station/ward clerk area are kept generally tidy
Communications and Working Relationships
To communicate with others in a polite and courteous manner at all times
The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public
The post holder should maintain patient confidentiality at all times
The post holder will be expected to act in accordance with all Trust policies and procedures at all times
Person Specification
Qualifications
* Must have basic literacy and numeracy skills
* Can provide evidence of sound ICT/computer and keyboard skills
* Must have knowledge of the patient admin system (Lorenzo)
* 4 GCSE's or equivalent
Experience
* Experience of customer service
Skills
* Demonstrates an understanding of confidentiality
* Able to communicate clearly; both in writing and verbally
* Demonstrates good interpersonal skills - able to work as a team
* Demonstrates an understanding of the importance of good-housekeeping in health care
* Demonstrates an understanding of the importance of quality in health care
* Able to organise own work plan
Personal
* Responsible and reliable
* Demonstrates compassion when assisting patients, relatives & carers
* Demonstrates ability to be co-operative and flexible
* Demonstrates initiative in difficult situations
* Demonstrates recognition of own/role limitations
Other
* Demonstrates a commitment to personal development
* Demonstrates understanding of flexibility in order to meet service requirements
* Some light physical effort may be required for carrying e.g. patient notes
* There may be some occasional exposure to emotional situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
South Warwickshire University NHS Foundation Trust
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