Restaurant Supervisor - The Municipal Hotel & Spa MGallery
JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal's story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state of the art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.
MGallery - Boutique hotels with one-of-a-kind designs (accor.com)
A DAY IN THE LIFE OF A RESTAURANT SUPERVISOR AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you'll be doing...
As Restaurant Supervisor, you will assist in the management of the Palm Court and Seaforth Restaurant Team and floor areas to an optimum level, in support of the Food and Beverage Ops Manager and Palm Court Floor Manager. This role has variable shifts, evenings and days of work 5 days over 7 (inclusive of weekends when Restaurants are busy). You will ensure the highest quality of customer service and emotional intelligence in all areas, with demonstrated commitment in hitting financial and operational targets. Training, upskilling and motivating the team is a priority. You will proactively drive efficiency, employee productivity, operational procedures and compliance with financial processes.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
An operational Restaurant background (preferably within a full service hotel or quality restaurant with high footfall) with at least 1 full year of Supervisory experience in a quality establishment.
Passion for interacting with people and the delivery of quality service.
An art of leading the team to maximise service, productivity and revenue opportunities (upsells, side orders, further drinks, recommendations).
An established record of operational excellence and strong product knowledge.
Excelling in planning, preparing, knowledge sharing, training and being fully communicative with your team and other departments.
Other duties include;
* Ensure service standards and guest satisfaction are at the highest levels through training, mentoring, monitoring, feedback and setting expectations. Orchestrate a timeless memory and ensure our guests are delighted with our service.
* To be fully aware of all H&S, legal compliance and procedural control requirements
* Strategically maximise sales and identify upselling opportunities.
* To Supervise, use people management skills in line with Company policies and drive the team to be the best!
* To work positively and collaboratively with all departments, brand and Heartists .
WHAT WE OFFER
When you become one of our Heartists, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists program is the benefits programme dedicated to Accor Heartists. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day's holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What's not to love?
You will have access to a benefits package we believe truly works for our people and enhances our overall culture... To learn more about our full benefits package, click here to watch our RBH employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
Apply now. Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH